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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1878 reviews)

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4.65

Based on 1,878 reviews, last reviewed 14th Feb 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I like the personal and friendly service I received... I like the personal and friendly service I received from Ann in the Wood Street branch. Customers are not expected to serve themselves as in many othe... Read more Reviewed on: 14th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1878)

Review of the Bath Building Society, Savings:

i have had no experience this year

i have had no experience this year Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, we are always here if you need to contact us either by phone or in person. Sam Dorrington, Branches Manager Response date: 18th September 2024

Real people work there...and we can still talk to them!

I needed to call them to discuss a letter I'd received - and I got through to an actual person quickly. She was able to answer my question, with a full explanation. I didn't have to complete an online questionnaire, 'chat' with a bot, listen to tortuous music while being kept on hold for 20 minutes, navigate a range of options in my keypad - I could talk to a real person who listened to what I had to say & answered my question. No fuss, simply excellent customer focused customer service. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you so much for the feedback. We pride ourselves on always being able to speak to a person, be that face to face or over the phone, and will continue to offer the best service we can. Sam Dorrington, Branches Manager Response date: 24th October 2024

Always genuinely customer focussed with a real perso...

Always genuinely customer focussed with a real person available in times of need. Online works well. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We will continue to always put our members first and give the best possible service. Sam Dorrington, Branches Manager Response date: 23rd October 2024

Always a prompt and friendly service

Always a prompt and friendly service Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback, our team always strives to give the best service as possible. Sam Dorrington, Branches Manager Response date: 23rd October 2024

Local Quality

I like having dealings with a locally based company. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for the feedback, we will continue to serve our members locally in our branches, please do continue to visit them. Sam Dorrington, Branches Manager Response date: 23rd October 2024

Positive

All positive, no problems, website is well designed and easy to follow. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thanks for your feedback. I am glad you have had a positive experience, if you need anything please do reach out. Sam Dorrington, Branches Manager Response date: 23rd October 2024

The staff at the moorland road branch!

I visit the branch on Moorland road regularly and the staff are always polite and welcoming. They always help with any enquiries I have. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much. The branch team are always happy to help where they can. I will pass on the kind words. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Staff are knowledgeable and always available

Staff are knowledgeable and able to assist at all times. Always available as opening and closing times are excellent from a customer point of view. Reviewed on: 17th October 2024

I have an isa with the building society, it is reall...

I have an isa with the building society, it is really good but I would like to be able to transfer money in from other Isa's. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding our ISA's. We aren't currently accepting ISA transfers in however this is something we are hoping to offer soon, please keep an eye on our website for further information. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

Difficult to access, transfer of ISA away from you h...

Difficult to access, transfer of ISA away from you handled by a cheque Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding our ISA transfer out process. We send funds to the new providers either via bank transfer or a cheque, depending on the payment method they have requested. Please do get in touch on 01225 423271 so we can discuss this further. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

Helpful staff at branch.

Helpful staff at branch. Access to online contact can be difficult. Reviewed on: 17th October 2024

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