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Jennifer

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Review of the Bath Building Society, Savings:

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Real people work there...and we can still talk to them!

I needed to call them to discuss a letter I'd received - and I got through to an actual person quickly. She was able to answer my question, with a full explanation. I didn't have to complete an online questionnaire, 'chat' with a bot, listen to tortuous music while being kept on hold for 20 minutes, navigate a range of options in my keypad - I could talk to a real person who listened to what I had to say & answered my question. No fuss, simply excellent customer focused customer service. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you so much for the feedback. We pride ourselves on always being able to speak to a person, be that face to face or over the phone, and will continue to offer the best service we can. Sam Dorrington, Branches Manager Response date: 24th October 2024

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