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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1969 reviews)

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4.65

Based on 1,969 reviews, last reviewed 11th Mar 2025

10% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Very helpful staff and great interest rates Very helpful staff and great interest rates Reviewed on: 11th March 2025

Latest lowest rating:

1

Can’t log in. Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1969)

Review of the Bath Building Society, Savings:

Local and member owned.

I don't use my acciunt often but now that they have a good Mobile App, it does pretty much everything I want i..e. see my balances, move monies around and open new accounts and download statements. All with very little fuss. Interest rates are consistently good but not necessirliy the best. For fixed rates I did consider Bath but better rates availble from our local Credit Union and also many of the new Digital Banks. I will always keep some savings with Bath because they are local and member owned but the majority of my savings likely to be placed elsewhere. Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear that manage your account using our new Mobile App. And also thank you for being a loyal customer. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

We like having local branches with very friendly fac...

We like having local branches with very friendly face-to-face staff - we like having a passbook (and will be most upset if you ever “Go Digital” and replace the passbook!) and your rates are decent. So - as little “CHANGE” as possible - I am sure we aren’t the only 60+ people who think this. “CHANGE/DIGITAL is NOT what we want. Reviewed on: 4th February 2025

Reply from Bath Building Society Thank you for the feedback, and we pride ourselves on our personal service, and have no intentions of ever removing that aspect of our business. Sam Dorrington, Branches Manager Response date: 7th February 2025

The customer service support was quick and simple!

The customer service support was quick and simple! I appreciate them solving my issue very quickly! Reviewed on: 3rd February 2025

Reply from Bath Building Society Thank you for the feedback, and I'm glad we were able to solve your issue! Any further problems please reach out to ourselves. Sam Dorrington, Branches Manager Response date: 7th February 2025

Wood Street branch was a friendly accessible office...

Wood Street branch was a friendly accessible office in which to transact business Reviewed on: 1st February 2025

Reply from Bath Building Society Thank you very much for the feedback, I will pass the positive words back to the Wood Street team! Sam Dorrington, Branches Manager Response date: 7th February 2025

Came into Oldfield and was told accounts are now ope...

Came into Oldfield and was told accounts are now opened online. I was having trouble logging on, but Rachelle helped me to log in and open the account. Great customer service, thank you. Reviewed on: 30th January 2025

Reply from Bath Building Society Thank you so much, I will be sure to pass the great feedback onto Rachelle! Sam Dorrington, Branches Manager Response date: 31st January 2025

Went into Wood Street to open an account and was ser...

Went into Wood Street to open an account and was served by Ann. I experienced great customer service. It was a very welcoming environment, with very professional staff who were all very helpful. Reviewed on: 29th January 2025

Reply from Bath Building Society Thank you so much, I will be sure to pass the great feedback onto Ann! Sam Dorrington, Branches Manager Response date: 31st January 2025

You do know your customers

Your staff are fab. Just in wood street to get my accounts updated and witness your staff helping a deaf customer, such a good way they had with each other. When I said about how lovely that was to see the comment came back “we know our customers “ from your staff. Well done Reviewed on: 28th January 2025

Reply from Bath Building Society Thank you so much for the feedback, and I'm glad to hear we've left such a lasting impression and given great service! Continue to pop in whenever you need us! Sam Dorrington, Branches Manager Response date: 31st January 2025

Great service from Gemma at Oldfield Park Branch

I called into the Oldfield Park branch to register a power of attorney. I was greeted by Gemma, who made the whole process stress free and straightforward for me to do. Great service! Very much appreciated. Reviewed on: 28th January 2025

Reply from Bath Building Society Thank you so much, I will be sure to pass the great feedback onto Gemma! Sam Dorrington, Branches Manager Response date: 31st January 2025

Great personal service from Tracey!

Great personal service from Tracey! Reviewed on: 28th January 2025

Reply from Bath Building Society Thank you so much, I will be sure to pass the great feedback onto Tracey! Sam Dorrington, Branches Manager Response date: 31st January 2025

Always really nice so helpful and wonderful staff.

It’s great, always really fast, staff always make me feel welcomed. Reviewed on: 28th January 2025

Reply from Bath Building Society Thank you very much for the feedback, and we're pleased to have left such a lasting impression! Sam Dorrington, Branches Manager Response date: 31st January 2025

The staff are always very helpful and friendly.

The staff are always very helpful and friendly. Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

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