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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1878 reviews)

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4.65

Based on 1,878 reviews, last reviewed 14th Feb 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I like the personal and friendly service I received... I like the personal and friendly service I received from Ann in the Wood Street branch. Customers are not expected to serve themselves as in many othe... Read more Reviewed on: 14th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1878)

Review of the Bath Building Society, Savings:

You were there for me when it counted...

Several years ago I was made redundant and couldn't find another job for three months. I contacted BBS and they couldn't have been more understanding and made an arrangement with me about my Mortgage which took so much stress away from the situation, which I'll never forget. THANK YOU! :-) Reviewed on: 1st April 2023

Reply from Bath Building Society That's so good to hear, we will always try and support our Members individual needs when we can. Glad things worked out for you. Jo Gillow, Communications Manager. Response date: 3rd April 2023

Staff helpful & friendly, website easy to use

The staff in the office on Moorland Rd are really helpful and friendly. The BBS website is easy to use. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much. The branch team are always happy to help where they can. I will pass on the kind words. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Local Professional Financial Services...

Local Professional Financial Services, who always provide a first class service. Last visit included encouraging the Grandchildren to start saving in a BIBS Money Box, which they love. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for the feedback, and we are glad to be able to help! We look forward to continuing to serve yourself, and well as your grandchildren! Sam Dorrington, Branches Manager Response date: 22nd October 2024

BBS does what it says on the tin, and the staff are...

BBS does what it says on the tin, and the staff are friendly and helpful. They don’t try to sell you unwanted or unsuitable products but make you aware of anything you could potentially benefit from. Reviewed on: 17th October 2024

Don’t use branches and need to set up online banking.

Don’t use branches and need to set up online banking. Written communication good Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for the feedback, if you ever require anything of us we are always happy to help. Sam Dorrington, Branches Manager. Response date: 22nd October 2024

Good and efficient customer service

I wanted to add my husband onto an account, I contacted the Bath office, they emailed me the forms, we completed them and sent it back with the necessary documents and he was added to the account without delay. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you very much for the feedback, and I am glad we were able to help you with your query. If you require anything else from ourselves we are always happy to help. Sam Dorrington, Branches manager Response date: 22nd October 2024

Local building society with good interest rates and...

Local building society with good interest rates and a decent mobile app. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding our rates, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 22nd October 2024

it's good enough. zero complaints

it's good enough. i liket he bonuses they give out for depositing money, but I haven't tried much else yet. I only save up until I have enough for a mortgage Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding our interest rates, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 22nd October 2024

Jess stymied by BBS technical problem problem.

Jess online chat tried very hard but between us unable to set up online access for my account. Being referred to technical side and I await response. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding Jess, I will pass this back to her. We are experiencing some issues with our online service and hope for this to be fixed soon. Charlotte Tillen, Savings Services Manager Response date: 22nd October 2024

Good product range with competitive interest rates.

Good product range with competitive interest rates. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding our products and rates, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 22nd October 2024

Saving as a Student with BBS

Very happy with the Young Regular Saver scheme - one of the best rates in the county. Also, adding a new app for Mobile Banking makes managing my savings so much easier. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback, I am glad you have had a good experience with ourselves. If you ever need us we are always happy to help where possible. Sam Dorrington, Branches Manager Response date: 22nd October 2024

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