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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1990 reviews)

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4.67

Based on 1,990 reviews, last reviewed 1st Apr 2025

68% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Lifetime ISA had really lovely chap help with Lifetime ISA questions, so friendly & knowledgable, even found info from a colleague when he did not know the answer.... Read more Reviewed on: 1st April 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1990)

Review of the Bath Building Society, Savings:

I’ve had savings accounts with Bath Building society...

I’ve had savings accounts with Bath Building society for many years and quite apart from good service they also offer good products and great interest rates Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you David for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Excellent service Good rates.

Excellent service Good rates of interest Reviewed on: 23rd March 2025

Visited Wood Street Branch this afternoon with my hu...

Visited Wood Street Branch this afternoon with my husband. Was served by Jane who was amazing. She made the whole process so easy and made us feel very relaxed. It is so nice to be served by a person and a financial institution that still has passbooks, perfect for us. Reviewed on: 21st March 2025

Happy To Receive Helpful Friendly Service.

Since contacting Bath Building Society each & every member of staff I have dealt with could not be any more helpful & pleasant to deal with. A real change & breath of fresh air in the difficult & generally unhelpful world we live in. Reviewed on: 20th March 2025

Reply from Bath Building Society Morning Richard, Thank you very much for the feedback. I am glad that every interaction you've had with ourselves has been painless and easy! We pride ourselves on the service we offer, and I am glad to see this is being reflected on feedback from members! If you need anything in future please do reach out to ourselves. Sam Dorrington, Branches Manager Response date: 21st March 2025

Helpful customer service when I was struggling to lo...

Helpful customer service when I was struggling to log into online banking. Reviewed on: 19th March 2025

Reply from Bath Building Society Hi Emma, Thank you for sharing your feedback! I'm glad we could assist you effectively when you were facing difficulties logging into online banking. If you ever need further assistance, please let us know. Chris Burns - Customer Service Officer Response date: 20th March 2025

Lovely Oldfield Park Branch

I always use the Oldfield Park branch, and find all the staff are very kind and friendly to me, as well as being very efficient. It’s great to have a local branch to use. Reviewed on: 19th March 2025

Reply from Bath Building Society Hi, thank you very much for the feedback. I will be sure to pass it onto the team at Oldfield Park who will be very happy to hear the great impression they're leaving on our members! Sam Dorrington, Branches Manager Response date: 21st March 2025

Great customer service

I was dreading contacting Bath Building Society to sort out online banking but the phone was answered very quickly and Chris guided me patiently through the process and it’s all sorted. Very different experience to trying to achieve the same with NatWest - when I spent ages on the phone not getting anywhere fast. Much better customer service from Bath Building Society. Reviewed on: 17th March 2025

Reply from Bath Building Society Hi Elaine, Thank you for your message! It’s so rewarding to hear that I could turn what might have been a daunting task into a smooth and positive experience for you. I’m delighted everything is now sorted with your online banking. Your comparison with other financial providers motivates us even more to keep delivering exceptional service! Chris Burns - Customer Service Officer Response date: 20th March 2025

App issues - fixed through superb service!

I had an issue with the BBS app where I was unable to login, despite being able to access their online services via web browser. I spoke to Chris who walked me through various troubleshooting issues before eventually decided the issue required a fix to the app itself. He was honest about the issue, and within a few days the app updated and everything was resolved. He was diligent at contacting me and keeping me in the loop. A really personal customer service experience. Gives me lots of confidence they would be able to address any issues in the future! Reviewed on: 17th March 2025

Reply from Bath Building Society Hi Oliver, Thank you so much for sharing this detailed feedback! I'm glad we could address the issue with the app and resolve it to your satisfaction. It's always our goal to provide honest and proactive support, It was myself that helped resolve the query, so i personally really appreciate you taking the time to let us know how it went! Chris Burns - Customer Service Officer Response date: 20th March 2025

A personal experience

Highly efficient and responsive service from the folks at Bath Building Society. Much more personal than a big bank. Readily available customer service when you need it. Reviewed on: 16th March 2025

Reply from Bath Building Society Hi Matt, Thank you for your thoughtful review! We’re delighted to know that you appreciate the personal touch and responsiveness of our service. Providing efficient and accessible support is at the heart of what we do, and it’s wonderful to hear that it makes a positive difference for you. Chris Burns Customer Service Officer Response date: 20th March 2025

Prompt service

I locked myself out of my internet banking. Rang them and was sorted within minutes. I sent my passbooks to be made up at the same time and were returned promptly. I havw also used the next day withdrawal by email faciility and have received the money in my nominated account the same day. Excellent. Reviewed on: 16th March 2025

Reply from Bath Building Society Hi Shirley, Thank you for sharing your experience! I'm pleased to hear that we could assist you swiftly and effectively with your internet banking issue and it's great our next-day payment services met your needs seamlessly. We strive to deliver prompt and reliable service, and your kind words affirm our efforts. If there's anything more we can do for you, please don't hesitate to let us know. Chris Burns Customer Service Officer Response date: 20th March 2025

Simple and quick to open new counts

Came into Wood Street to open a fixed rate ISA. It was a very simple process and Rachelle was very friendly and helpful. Will now look into opening other accounts. Reviewed on: 13th March 2025

Reply from Bath Building Society Hi, thank you very much for your feedback. We pride ourselves on the service we provide and I am glad Rachelle was able to make the whole process pain free. I shall pass it onto her. Sam Dorrington, Branches Manager Response date: 21st March 2025

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