Oliver B's community profile page

Write a review

Viewing profile for,

Oliver B

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Bath Building Society, Savings:

View on product page

App issues - fixed through superb service!

I had an issue with the BBS app where I was unable to login, despite being able to access their online services via web browser. I spoke to Chris who walked me through various troubleshooting issues before eventually decided the issue required a fix to the app itself. He was honest about the issue, and within a few days the app updated and everything was resolved. He was diligent at contacting me and keeping me in the loop. A really personal customer service experience. Gives me lots of confidence they would be able to address any issues in the future! Reviewed on: 17th March 2025

Reply from Bath Building Society Hi Oliver, Thank you so much for sharing this detailed feedback! I'm glad we could address the issue with the app and resolve it to your satisfaction. It's always our goal to provide honest and proactive support, It was myself that helped resolve the query, so i personally really appreciate you taking the time to let us know how it went! Chris Burns - Customer Service Officer Response date: 20th March 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.