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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1869 reviews)

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4.66

Based on 1,869 reviews, last reviewed 4th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

We like having local branches with very friendly fac... We like having local branches with very friendly face-to-face staff - we like having a passbook (and will be most upset if you ever “Go Digital” and r... Read more Reviewed on: 4th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1869)

Review of the Bath Building Society, Savings:

Complicated trust process made easier through BBS

Kelsey was so helpful. A trust is a complicated process when you are also dealing with probate and death and she couldn’t have been more patient and helpful. Reviewed on: 24th January 2025

Reply from Bath Building Society Thank you so much for the feedback, and I'm glad Kelsey was able to make the whole process as easy as possible! Sam Dorrington, Branches Manager Response date: 27th January 2025

Always very helpful staff always smiling

Always very helpful staff always smiling Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

My father was a member and lifelong fan and customer...

My father was a member and lifelong fan and customer of BIBS. I have the same very positive experience and am delighted with the ongoing service, Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you very much for the feedback, and it's so great to see that you have had such a positive experience with ourselves like your father. Sam Dorrington, Branches Manager Response date: 27th January 2025

I rate the customer service very highly.

I rate the customer service very highly. Always super friendly and efficient. Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

Popped in to seek advice on how to use the app and o...

Popped in to seek advice on how to use the app and open a savings account for my daughter, Lisa and Gemma were so so so helpful, i really appreciate it, thank you so much!! Reviewed on: 24th January 2025

Reply from Bath Building Society Thank you very much for the feedback, and I'm glad we were able to help you with your query. I will pass the kind words onto both Lisa and Gemma! Sam Dorrington, Branches Manager Response date: 27th January 2025

I always use oldfield park branch and receive excell...

I always use oldfield park branch and receive excellent customer service. I was served by Lisa today who is always friendly and shows an interest. Reviewed on: 24th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. I will pass the kind words onto Lisa. Sam Dorrington, Branches Manager Response date: 27th January 2025

It was great

It was great. I was helped promptly Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback! We are always here to help however we can. Sam Dorrington, Branches Manager Response date: 27th January 2025

It is so nice having people to serve you rather than...

It is so nice having people to serve you rather than a computer and Rachel and Rachelle were most helpful in sorting out my ISA’s. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. I will pass the kind words onto Rachel and Rachelle. Sam Dorrington, Branches Manager Response date: 27th January 2025

Opened a savings account in Wood Street branch, was...

Opened a savings account in Wood Street branch, was served by a young lady called Ann who was both friendly and efficient. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback. I'll be sure to pass it onto Ann who will be delighted to have left such a lasting impression. Sam Dorrington, Branches Manager Response date: 27th January 2025

Went into Wood Street to open an Instant access acco...

Went into Wood Street to open an Instant access account. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback! We are always here to help if you need anything. Sam Dorrington, Branches Manager Response date: 27th January 2025

Opened an account at Wood Street due to their compet...

Opened an account at Wood Street due to their competitive savings rates. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback! We always try to offer the best rates that we can for our valued members! Sam Dorrington, Branches Manager Response date: 27th January 2025

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