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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1969 reviews)

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4.65

Based on 1,969 reviews, last reviewed 11th Mar 2025

14% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Very helpful staff and great interest rates Very helpful staff and great interest rates Reviewed on: 11th March 2025

Latest lowest rating:

1

Can’t log in. Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1969)

Review of the Bath Building Society, Savings:

Jess W who helped me went above and beyond to...

Jess W who helped me went above and beyond to help Reviewed on: 4th March 2025

Reply from Bath Building Society Thank you very much for the feedback, and I will pass this onto Jess, who will be delighted to hear she left such an impression with her service. Sam Dorrington, Branches Manager Response date: 7th March 2025

Always very helpful whenever I need to deal by telep...

Always very helpful whenever I need to deal by telephone Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Max, Thank you for your feedback! We're pleased to hear that you find our telephone service very helpful. Providing excellent support over the phone is a priority for us, and we're glad to know we're meeting your expectations. Chris Burns - Customer Service Officer Response date: 10th March 2025

Always keep me in touch, with rates don’t have to ke...

Always keep me in touch, with rates don’t have to keep swapping accounts. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi David, Thank you for your message! We're glad to hear that you appreciate being kept informed about our rates. We strive to provide consistent and competitive rates. Your satisfaction is important to us, and we'll continue to keep you updated. Chris Burns - Customer Service Officer Response date: 10th March 2025

I needed help with the online banking app

I needed help with the online banking app and this was excellent-Chris helped me through each screen and was very patient with me and my tablet until we could achieve the action I required. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Katie, Thank you for your feedback! We're delighted to hear that you were helped with the online banking app and It's great to know that the agents patience and guidance helped you to get back online. It was myself who helped you and I personally really appreciate the feedback! Chris Burns - Customer Service Officer Response date: 10th March 2025

Very helpful, friendly staff, always give sound advice

Very helpful, friendly staff, always give sound advice Reviewed on: 9th March 2025

Reply from Bath Building Society Thank you for your message! We're pleased to hear that you find our staff very helpful, friendly, and always providing good information. Your positive experience is important to us, and we look forward to continuing to serve you with the same level of excellence. Chris Burns - Customer Service Officer Response date: 10th March 2025

Excellent customer service and options.

Every time I have visited the beach office, I have been seen quickly by a welcoming and helpful member of staff. I am very pleased with the customer service and by the savings options, which compare favourably with thebig banks’. Reviewed on: 9th March 2025

Always very helpful and friendly in Branch

Always very helpful and friendly in Branch Reviewed on: 9th March 2025

Local society with several actual branches locally.

Local society with several branches locally. Staff always helpful, great to manage things in person, although I understand online is available Reviewed on: 9th March 2025

Great service, local, friendly , helpful.

Great service, local, friendly , helpful. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Kappa, Thank you for your kind feedback! We're glad to hear that you find our service great, local, friendly and helpful. We appreciate your positive experience and look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 10th March 2025

Bath Building Society are the Best!

Fantastic to be able to phone up and get to speak to somebody in the branch. I’ve been with BIBS for many years, have moved away from the Bath area but retain my two accounts with them. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Karen, Thank you for your helpful feedback! We're thrilled to hear that you find Bath Building Society to be the best and that you appreciate being able to speak to someone in the branch or when you call. It's wonderful to know that you've stayed with us for many years, even after moving away from the Bath area. Your loyalty means a lot to us, and we look forward to continuing to help you as and when we're needed! Chris Burns - Customer Service Officer Response date: 10th March 2025

Great customer service

Staff are always friendly and take time to listen to customers. Highly recommend to friends and family. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi James, Thank you for your message! We're pleased to hear that our staff are always friendly and take the time to listen. Your recommendation to friends and family means a lot to us, and we look forward to continuing to provide you with the best service possible. Chris Burns - Customer Service Officer Response date: 10th March 2025

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