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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1866 reviews)

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4.66

Based on 1,865 reviews, last reviewed 29th Jan 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Went into Wood Street to open an account and was ser... Went into Wood Street to open an account and was served by Ann. I experienced great customer service. It was a very welcoming environment, with very p... Read more Reviewed on: 29th January 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1866)

Review of the Bath Building Society, Savings:

Promoting Mutuals By Better Rates

The saving rates need to be much better so people can see the value of a mutual organisation Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates in line with the Bank of England Base Rate, and always try to offer the best we can. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Very helpful staff.

Very helpful staff, - in person, on line or by phone - who make sure you understand and receive all relevant information. Reviewed on: 27th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass on the kind words to the savings team, and we will continue to do our best! Sam Dorrington, Branches Manager Response date: 30th December 2024

Local branches

Local branches, Account can be operated in Branch or online , I really like the fact you get a passbook. The staff are really helpful Reviewed on: 12th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass on the kind words to the team in the branches! Sam Dorrington, Branches Manager Response date: 30th December 2024

It has two branches with very friendly staff, I use...

It has two branches with very friendly staff, I use Moorland road mainly Reviewed on: 12th December 2024

It was very easy opening the account with yourselves .

It was very easy opening the account with yourselves . Very satisfactory thank you Reviewed on: 12th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I am glad you found everything satisfactory! Sam Dorrington, Branches Manager Response date: 30th December 2024

Really easy to deal with.

Really easy to deal with. Glad I choose this Society Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you very much for the feedback, and we're also glad you chose us! Sam Dorrington Branches Manager Response date: 12th December 2024

A joy to visit the ladies at Wood Street!

A joy to visit the ladies at Wood Street! Friendly, approachable but always professional. Well done Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you so much for the kind words, I will pass them onto the team at Wood Street! Keep on visiting, there's nothing we like more than helping our members! Sam Dorrington Branches Manager Response date: 12th December 2024

I visit Wood Street Branch, where it is a delight to...

I visit Wood Street Branch, where it is a delight to deal with human beings as questions get answered quicker and in context, which saves a Hugh amount of time for the customer. So well done to your staff, either face to face or over the phone (as while there are basic questions most need the context and so many companies simply put the lists of rules and answers online, usually needing another click to get to a partial answer which takes so much time and is designed to confuse - so don`t go down that road s.v.p) Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you very much for the positive words. We always strive to give the best possible human to human service, and will continue to do so as much as possible! Sam Dorrington Branches Manager Response date: 12th December 2024

Local Branch in home town.

Local Branch in home town. Friendly staff. Bit heavy on the paper work and neither passbook or letter mention the interest rate or expiry date. Reviewed on: 3rd December 2024

Reply from Bath Building Society Hi, thank you very much for the response. We always try to offer the best experience when you come into branch! Thank you for the feedback regarding the passbook/welcome letter, I will review this and see if changes can be made. Sam Dorrington, Branches Manager Response date: 4th December 2024

I use Wood street branch as it is local and easy to...

I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

Reply from Bath Building Society Thank you very much for the kind words. We pride ourselves on the great customer service that we offer, so keep popping into our branches! Sam Dorrington, Branches Manager Response date: 29th November 2024

Tracey and Jane at Wood Street branch are always hel...

Tracey and Jane at Wood Street branch are always helpful and a pleasure to do business with. Always nice to see the same faces and be served with a smile. Reviewed on: 28th November 2024

Reply from Bath Building Society Good morning, thanks so much for the kind words regarding our staff members. I will pass on the kind words to Jane and Tracey who are always more than happy to help however they can! Sam Dorrington, Branches Manager Response date: 29th November 2024

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