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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1884 reviews)

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4.65

Based on 1,884 reviews, last reviewed 20th Feb 2025

66% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Helpful staff Staff have been approachable and helpful whenever I have needed to contact them Reviewed on: 20th February 2025

Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1884)

Review of the Bath Building Society, Savings:

Ease of use

Easy to apply online and maintain on the app. Reviewed on: 30th October 2024

Reply from Bath Building Society Thanks so much for the feedback, we will continue to update the app to make it even easier for you to manage your finances! Sam Dorrington, Branches Manager Response date: 31st October 2024

I always use oldfield park branch and receive excell...

I always use oldfield park branch and receive excellent customer service. I was served by Lisa today who is always friendly and shows an interest. Reviewed on: 24th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. I will pass the kind words onto Lisa. Sam Dorrington, Branches Manager Response date: 27th January 2025

It was great

It was great. I was helped promptly Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback! We are always here to help however we can. Sam Dorrington, Branches Manager Response date: 27th January 2025

It is so nice having people to serve you rather than...

It is so nice having people to serve you rather than a computer and Rachel and Rachelle were most helpful in sorting out my ISA’s. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. I will pass the kind words onto Rachel and Rachelle. Sam Dorrington, Branches Manager Response date: 27th January 2025

Opened a savings account in Wood Street branch, was...

Opened a savings account in Wood Street branch, was served by a young lady called Ann who was both friendly and efficient. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback. I'll be sure to pass it onto Ann who will be delighted to have left such a lasting impression. Sam Dorrington, Branches Manager Response date: 27th January 2025

Went into Wood Street to open an Instant access acco...

Went into Wood Street to open an Instant access account. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback! We are always here to help if you need anything. Sam Dorrington, Branches Manager Response date: 27th January 2025

Opened an account at Wood Street due to their compet...

Opened an account at Wood Street due to their competitive savings rates. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback! We always try to offer the best rates that we can for our valued members! Sam Dorrington, Branches Manager Response date: 27th January 2025

Went into Wood Street branch to report the death of...

Went into Wood Street branch to report the death of a family member. Everyone is very friendly and helpful. Jane was very kind and supportive and guided us through the process. There is nothing specific that would make the experience better. Have always had a good experience. Reviewed on: 21st January 2025

Reply from Bath Building Society Thank you very much for the feedback, and I am glad that Jane was able to help you through such a difficult period. Sam Dorrington, Branches Manager Response date: 22nd January 2025

Opened an account in Oldfield Park.

Opened an account in Oldfield Park. It was great to experience personal service - thank you Rachel. Also if you phone you speak to a real person. Reviewed on: 20th January 2025

Reply from Bath Building Society Thank you very much for the feedback , I will be sure to pass it onto Rachel who will be very grateful to have made such a lasting impression. Sam Dorrington, Branches Manager Response date: 21st January 2025

My initial experience with Wood Street branch has be...

My initial experience with Wood Street branch has been helpful, efficient and friendly. I was served by Ann who was extremely pleasant - thank you. Reviewed on: 20th January 2025

Reply from Bath Building Society Thank you very much for the feedback , I will be sure to pass it onto Ann who will be very grateful to have made such a lasting impression. Sam Dorrington, Branches Manager Response date: 21st January 2025

Came into Wood Street branch to open an account - Tr...

Came into Wood Street branch to open an account - Tracey was very friendly and efficient. Reviewed on: 20th January 2025

Reply from Bath Building Society Thank you very much for the feedback , I will be sure to pass it onto Tracey who will be over the moon to have made such a lasting impression. Sam Dorrington, Branches Manager Response date: 21st January 2025

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