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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2016 reviews)

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4.68

Based on 2,016 reviews, last reviewed 9th May 2025

169% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Lovely friendly staff! I went into the Moorland Road Branch and the staff were so lovely and friendly, a very happy customer! Reviewed on: 9th May 2025

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Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2016)

Review of the Bath Building Society, Savings:

Great experience

I have had no issues and any questions I have had have been answered promptly. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Matilda, Thank you for sharing your great experience with us! We're happy to hear that you have had no issues and that your questions have been answered promptly. Your experience is high priority, and we look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 10th March 2025

EXTREMELY POOR interface for iPhones

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025

Jess was very helpful with my query and answered all...

Jess was very helpful with my query and answered all my questions. The chat app was easy to use and quick response. Reviewed on: 27th March 2025

Reply from Bath Building Society Hi Judy, Thank you for your feedback! We're glad to hear that Jess was able to assist you effectively and that you found our chat app easy to use. Chris Burns - Customer Service Officer Response date: 7th April 2025

Jess replied via the online chat service within minu...

Jess replied via the online chat service within minutes and was able to action my request of closing one of my accounts and transferring the balance to another in seconds. Very happy as this saved me an hour-round trip to the branch to close the account in person! Reviewed on: 27th March 2025

Reply from Bath Building Society Thank you for sharing your experience! We're delighted to hear that Jess was able to assist you promptly and efficiently, saving you a trip to the branch. Chris Burns - Customer Service Officer Response date: 7th April 2025

assistant on line was patient, informative, prompt

assistant on line was patient, informative, prompt Reviewed on: 27th March 2025

Reply from Bath Building Society Thank you for your feedback! We're glad to hear that our webchat customer service officer was able to provide you with patient and informative service promptly. Chris Burns - Customer Service Officer Response date: 7th April 2025

Good, efficient service whenever I phone or call in...

Good, efficient service whenever I phone or call in to the bank. Reviewed on: 26th March 2025

Reply from Bath Building Society Thank you for your kind words! We're pleased to hear that you find our service efficient both over the phone and in person. Chris Burns - Customer Service Officer Response date: 7th April 2025

Excellent customer service.

Excellent customer service. Quick, simple and solve my issue first time. Reviewed on: 25th March 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We're thrilled to hear that our customer service was quick, simple and met your expectations. Chris Burns - Customer Service Officer Response date: 7th April 2025

Excellent service Good rates.

Excellent service Good rates of interest Reviewed on: 23rd March 2025

Reply from Bath Building Society Hi James Thank you for your positive feedback! We're delighted to hear that you are satisfied with our service and the rates we offer. Chris Burns - Customer Service Officer Response date: 7th April 2025

Visited Wood Street Branch this afternoon with my hu...

Visited Wood Street Branch this afternoon with my husband. Was served by Jane who was amazing. She made the whole process so easy and made us feel very relaxed. It is so nice to be served by a person and a financial institution that still has passbooks, perfect for us. Reviewed on: 21st March 2025

Reply from Bath Building Society Thank you for sharing your experience! We're delighted to hear that Jane made your visit to the Wood Street Branch so pleasant and relaxing. It's wonderful to know that you appreciate our personal service and the use of passbooks too! Chris Burns - Customer Service Officer Response date: 7th April 2025

Happy To Receive Helpful Friendly Service.

Since contacting Bath Building Society each & every member of staff I have dealt with could not be any more helpful & pleasant to deal with. A real change & breath of fresh air in the difficult & generally unhelpful world we live in. Reviewed on: 20th March 2025

Reply from Bath Building Society Morning Richard, Thank you very much for the feedback. I am glad that every interaction you've had with ourselves has been painless and easy! We pride ourselves on the service we offer, and I am glad to see this is being reflected on feedback from members! If you need anything in future please do reach out to ourselves. Sam Dorrington, Branches Manager Response date: 21st March 2025

Helpful customer service when I was struggling to lo...

Helpful customer service when I was struggling to log into online banking. Reviewed on: 19th March 2025

Reply from Bath Building Society Hi Emma, Thank you for sharing your feedback! I'm glad we could assist you effectively when you were facing difficulties logging into online banking. If you ever need further assistance, please let us know. Chris Burns - Customer Service Officer Response date: 20th March 2025

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