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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (205 reviews)

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4.02

Based on 205 reviews, last reviewed 22nd Jan 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

4

Communication with the team is clear and easy to und... Communication with the team is clear and easy to understand Reviewed on: 16th January 2025

Latest lowest rating:

1

Not taking payments on time or at all. Not taking payments on time or at all. Several complaints but never doing what was agreed. Causing severe stress and inconvenience. Explained that by ... Read more Reviewed on: 22nd January 2025

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

Blue Motor Finance Car Finance reviews (205)

Review of the Blue Motor Finance, Car Finance:

Bmw x5 msport

I was looking for a nice car but the price was quite expensive but I spoke to blue motor finance they sorted me out with a great price and affordable I was so happy they could help Me I have been with them for nearly 5 years never been so greatful that they give me finance never had any problems with them thank you again blue motor finance yours colin Reviewed on: 12th August 2024

Amazing service

So to start off the team did great sourcing me the cars so i saved time I picked the car which stood out the most, unfortunately a few days after collecting the car I had to take it into the garage who found a list of issues the dealership I purchased the car from was not interested so I called blue motor finance 2 weeks later all the repairs have been carried out at no cost to me Ian and the team have been amazing from start to finish. Just a shame the dealership couldn’t care Reviewed on: 26th June 2021

Reply from Blue Motor Finance Hi Phil It's always disappointing when a car let's you down - but it's brilliant to read that we didn't. Thank you for giving us the opportunity to help you resolve this matter and for taking time out to share your experience in this review. Blue Motor Finance Response date: 28th September 2021

Great service

Communication was precise and accurate between all parties involved Reviewed on: 21st June 2021

Reply from Blue Motor Finance Thank you FeemShake Response date: 28th September 2021

Amazing

Had my finance through Blue Motor Finance and they're amazing! The communication, the professionalism, the dealership options (there's loads around the country) they've just smashed it. So happy with how smooth it went. I'll be using Blue Motor Finance in the future and definitely will be recommending them to friends and family Reviewed on: 21st June 2021

Reply from Blue Motor Finance Dear Andrew Thank you for recommending us to your friends and family and for leaving this lovely review for us and our team to read. We love reading our reviews and yours really made our day - thank you. Blue Motor Finance Response date: 28th September 2021

Great

Every time I have problems they help me to fix Reviewed on: 18th June 2021

Reply from Blue Motor Finance Great feedback and we're glad we were able to offer help and support to you Marius. Blue Motor Finance Response date: 28th September 2021

Highley recommend

This is the third vehicle i have purchases with Bluemotor Finance each one was a very clear smooth transaction very courteous and any enquiries were dealt with immediately Thankyou Bluemotor for giving me the opportunity to purchase a car when all others declined i will definitely be a customer for many years to come Many thanks Andrew Rogan Reviewed on: 12th June 2021

Reply from Blue Motor Finance Three vehicles! We love that, thank you. What smashing feedback indeed Response date: 28th September 2021

Terrible company

Just terrible! Poor service, poor rates. Worst finance company ever. Reviewed on: 9th June 2021

Reply from Blue Motor Finance Dear David I'm so sorry to read your comments. We'd really like to hear a bit more about your experience and we'd like to see if we are able to offer you an alternative outcome or maybe offer an explanation into what has previously happened with your agreement. Please pop an agreement number on this review for me so I can investigate further for you - or if more convenient can you please email us at [email protected] and mark your email for the attention of the Director of Customer Relations. I look forward to hearing from you. Blue Motor Finance Response date: 28th September 2021

Excellent service

Had car finance thought them quick and easy excellent service Reviewed on: 9th June 2021

Hassle free

Very easy and stress free process from the comfort of my home! Reviewed on: 8th June 2021

Dealt with car finance quicky

Have car finance with this company, easily dealt with and all document sent and signed quickly. Reviewed on: 28th May 2020

Reply from Blue Motor Finance Thank you so much Jennifer - we've only just engaged with this forum and it was lovely to see your comments thank you. Blue Motor Finance Response date: 10th February 2021

AVOID AT ALL COSTS

just now AVOID AT ALL COSTS,WORST FINANCE COMPANYS IVE EVER HAD. Purchased car in december 2018, had problems with car within a week & no joy from cowboy dealer, contacted blue along with report & evidence & they tried to fob me off. After several calls complaining they got hold of dealer & made them reimburse me the costs for new brakes. A month down the line dpf light came on, took to main dealer who diagnosed unable to regen & new dpf required at £2k. Contacted blue again who advised serviceable item. I requested to back the car but they refused. Contacted obudsman & 12 months later still waiting for outcome. November 19 i was signed off work with depression & had sick notes which i forwarded to blue motor finance & informed them i couldnt afford the monthly repayments as only getting SSP. They were not interested & threatened to repossess my car & i would still owe them over £3k or they would issue CCJ. This was not helping my mental health & making it worse with worry. Jan 20 i lost my job & again updated them & advised was applying for UC which would take 6 weeks for payment & i still would not be able to afford the £209 they required. I asked if i could pay £100 a month till back in employment or a payment holiday, they abruptly said no, monthly payment plus the 2 months arrears or will be issuing ccj, repossessing the car, or i could VT but would still owe them thousands & would expect same payment each month. They have put defaults on my credit file which is now ruined and have sent threatening letters & emails & calls despite my situation not improved. With covid 19 im unable to find a job let alone start so nothing i can do. Im worried every day they will send baliffs and i cant be without a car as have a child. All my other creditors have put 90 day holds on my payments no problems, these are the ONLY company who will not help at all, non sympathetic, rude staff with zero customer service & ruin peoples credit history. I do not know how they are allowed to still be trading & pray the obudsman go in my favour. Reviewed on: 31st March 2020

Reply from Blue Motor Finance Dear Mel - firstly please accept my apology for not responding to your message until now. We have only just engaged with this forum this week and I am now reviewing the messages and trying to get back to our customers respectively. I'm so sorry to hear of your circumstances last year and if possible, we would really like the opportunity to review your account to see if a) we can offer any additional support now for you and b) review how your previous complaint was handled for you. Would you please mind adding your agreement number to this review or reaching out to us at [email protected] and marking your email for the attention of the Director of Customer Relations? We look forward to hearing from you soon Blue Motor Finance Response date: 10th February 2021

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