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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (205 reviews)

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4.02

Based on 205 reviews, last reviewed 22nd Jan 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

4

Communication with the team is clear and easy to und... Communication with the team is clear and easy to understand Reviewed on: 16th January 2025

Latest lowest rating:

1

Not taking payments on time or at all. Not taking payments on time or at all. Several complaints but never doing what was agreed. Causing severe stress and inconvenience. Explained that by ... Read more Reviewed on: 22nd January 2025

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About this product

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Blue Motor Finance Car Finance reviews (205)

Review of the Blue Motor Finance, Car Finance:

Been with blue motor finance for 5 years and never h...

Been with blue motor finance for 5 years and never had any problems from finance company . Since I got my car I've never had any problems with car. Any time I've contacted blue motor finance customer service has been excellent. Reviewed on: 31st December 2024

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Bmw x5 msport

I was looking for a nice car but the price was quite expensive but I spoke to blue motor finance they sorted me out with a great price and affordable I was so happy they could help Me I have been with them for nearly 5 years never been so greatful that they give me finance never had any problems with them thank you again blue motor finance yours colin Reviewed on: 12th August 2024

Fair and Understanding Car Finance Experience

I delayed writing this review for a long time, but I must say, they provided a very fair agreement for my car finance in 2017. Five years later, they were very understanding with the final repayments, allowing me to successfully pay off my car. Communication was clear and concise through email, and they treat their customers with kindness and logic. Additionally, their customer portal is well-designed and easy to use. Thanks to Mell and Charlotte, and apologies if I missed anyone else. Reviewed on: 29th July 2024

Finance was sorted within a couple of hours.

Finance was sorted within a couple of hours. Customer service team were very helpful and pleasant. Reviewed on: 15th July 2024

Finance fast and easy

Finance sorted in 1 day. It was very fast and easy! Reviewed on: 11th July 2024

Complaints team need better staff.

will Avoid using this finance. I brought a vehicle last month (may 2024) on finance and had issues with that vehicle. i have mentioned clearly in my emails that i will be returning this vehicle and still my case handler jessica ( complaints team) as closed my enquiry with out resloving the issue and used 1 of my many emails to justify that i have accepted the repairs. I did forward my email in which i have cleary mentioned " My satutary right to return" but this email was not considered for some reasons. this lender should take strict actions on such employess who are not able to process the full information provided. now i am forced to escalate this matter to court and deal with the legal stuff. such a time waste. Reviewed on: 28th June 2024

Good, quick and helpful

Good , quick and helpful. No issues process very easy and goid APR Reviewed on: 18th June 2024

My blue experience didn't give me the blues

Very helpful , friendly,everything was explained to make my application easy to understand, also it was quick and went smoothly,my agent was honest and straight forward. Reviewed on: 16th June 2024

Well, it took 4 days to respond - no acceptable thes...

Well, it took 4 days to respond - no acceptable these days! Reviewed on: 13th June 2024

Brilliant communication - trustworthy .

Brilliant communication - trustworthy . Reviewed on: 10th June 2024

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