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Raj F J

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Review of the Blue Motor Finance, Car Finance:

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Complaints team need better staff.

will Avoid using this finance. I brought a vehicle last month (may 2024) on finance and had issues with that vehicle. i have mentioned clearly in my emails that i will be returning this vehicle and still my case handler jessica ( complaints team) as closed my enquiry with out resloving the issue and used 1 of my many emails to justify that i have accepted the repairs. I did forward my email in which i have cleary mentioned " My satutary right to return" but this email was not considered for some reasons. this lender should take strict actions on such employess who are not able to process the full information provided. now i am forced to escalate this matter to court and deal with the legal stuff. such a time waste. Reviewed on: 28th June 2024

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