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BUPA: Health Insurance reviews

Name: Health Insurance
Rating: 1.45 (73 reviews)

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1.28

Based on 73 reviews, last reviewed 11th Apr 2025

No new 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Impossible to cancel policy which I had to take as a... Impossible to cancel policy which I had to take as a visitor on a Visa when going to Australia. Can't cancel via online account, can't cancel via cha... Read more Reviewed on: 11th April 2025

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About this product

BUPA offers two levels of cover: Comprehensive health insurance, or Treatment and Care health insurance. There are options to insure yourself as an individual, yourself and your partner, or your family. Policyholders can access a range of wellbeing rewards for fitness, nutrition and relaxation.

Before taking out a new health insurance policy, check out customer reviews. Our BUPA health insurance reviews can give you real peace of mind before signing on the dott...

BUPA Health Insurance reviews (73)

Review of the BUPA, Health Insurance:

Highly unprofessional and complete rip off

As a health professional, I have seen many of my customers not being given what they are entitled to claim from Bupa, a lot of times their claims get rejected for no reason and when you get on phone to them they keep you on hold for hours and then just keep transferring you to someone else and some of them are even extremely rude and unprofessional. My latest experience was with one of my customers who was quite old and on top cover paying more than $300 a month got her claim re... Reviewed on: 12th November 2021

Avoid this company. Scammers

Have a long running complaint case with this company. Eventually was agreed a payment back. Then had to wait weeks and payment not sent.. complaint still open today. From 21 July 2023 Still waiting final payment. Rang today and put phone down Customer service zero Customer complaints zero Customer support zero Abilities to solve issues zero Abilities to distress Customer. And create mental stress. And financial loss. Will give five star Then chased ... Reviewed on: 26th October 2023

No Support For Mental Health

I have been a member for over 30 years and have found the utter decline has been beyond belief. I believe that BUPA is now the worst company in the sector by a mile. They are a disgrace and take peoples money for years under the false illusion that you can beat NHS queues which certainly now is not the case. My son was recently advised to see a psychiatrist and to my absolute amazement we could not get one through BUPA unless we where willing to travel, six hours to Scotland . ... Reviewed on: 24th September 2023

Bupa charged me for Pregnancy I am 69 years old

Bupa charged me - now 69 years old - for pregnancy and birth, weight loss surgery, etc Bupa has been charging me for five services that I do not need, or that I do not want, such as Pregnancy and Birth, and Weight Loss surgery. When seeking advice from Bupa on the 23rd December 2021 on the phone, I specifically asked for all unneeded or unwanted Extras and to be deleted. At no time during that conversation did the Bupa representative mention that there is another category called... Reviewed on: 8th September 2023

OK, but be careful of exclusions

I have Bupa health insurance through work, and they are OK, but be very careful about the exclusions, I've found several things I would fully expect to be covered are not because of many complicated exclusions. Also when you do request treatment you're left to find a doctor/consultant from their long list yourself, this is virtually impossible when you don't understand complex medical terms to know which doctor has the specialism you need (it took me several weeks to get an app... Reviewed on: 3rd September 2023

Just so effective

App interface easy to interact with, very efficient and very helpful customer service! Reviewed on: 24th August 2023

Worst health insurance

Do not recommend this insurance to any other people. Have been waiting for more than an hour for those idiots to pick up my call and cancel my insurance. Reviewed on: 28th July 2023

Could have been better

Everytime I made claim they couldn't help me. Reviewed on: 27th July 2023

Terrible patient experience on the GP service

Endlessly on hold with staff who seem unable to book am appointment. Spoke with a remote supposed GP who cannot prescribe my medication. Take your credit card details with no difficulty. Complete waste of money- avoid! Reviewed on: 14th July 2023

PLEASE READ

Bupa underwriters are the lowest of the low. Their policy is that it’s not pre existing if you’ve had no treatment within 5 years. I HAVE NEVER RECEIVED TREATMENT IN MY LIFE, ONLY THING RELATABLE IS FROM 2008 WHEN I DIDNT RECEIVE TREATMENT. Bupa: “but how do we know that your condition isn’t ongoing and you have actually been receiving treatment in the last 5 years.. you need to prove that you’ve been well since 2008” Me: “but there’s nothing in my medical history to say I have... Reviewed on: 29th June 2023

AVOID AVOID AVOID!!!

Impossible to receive treatment. Tried to receive treatment for a mental health condition and they have refused treatment based one thing vaguely similar being in my medical history from 15 years ago. Their policy says something is pre existing if you’ve had treatment within 5 years. I had to wait weeks for my GP to fill in the form (and pay them) to say I’ve had no treatment at all in the last 15 years but now Bupa are asking for more info from GP. To prove wellness in last 5 ... Reviewed on: 28th June 2023

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