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Review of the BUPA, Health Insurance:

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Highly unprofessional and complete rip off

As a health professional, I have seen many of my customers not being given what they are entitled to claim from Bupa, a lot of times their claims get rejected for no reason and when you get on phone to them they keep you on hold for hours and then just keep transferring you to someone else and some of them are even extremely rude and unprofessional. My latest experience was with one of my customers who was quite old and on top cover paying more than $300 a month got her claim rejected for no reason and as she was not into technology and didn't have an email address, I tried to help her by calling Bupa on her behalf and got a very rude person (after being put on hold for more than half an hour) who did not help or give any information even after explaining the situation. Wouldn't recommend Bupa to anyone I know. Reviewed on: 12th November 2021

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