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By Miles: Car insurance reviews

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4.90
Based on 13,081 reviews, last reviewed 17th Oct 2025
36300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Best insurance company for low mileage drivers

5
I am an older driver, as such my mileage is very low so paying per mile is perfect for me and will reduce my annual insurance bill by at least 50%. The app is really easy to navigate, instant up dates on latest journey. I had occasion to email By Miles and use 'live chat' when first setting up and their response was always extremely prompt, helpful and friendly. Cannot comment on their claims procedure as fortunately have had no need!! All in all and excellent service offered by a first rate company! Reviewed on: 1st August 2019
Jennifer Murphy's avatar
Jennifer Murphy

thank you for putting my mind at rest by getting speedy insurance cover for my vehicle.

5
Very prompt service and extremely helpful over the telephone. It all went so smoothly. I would certainly recommend your company Reviewed on: 1st August 2019
Susan Collier's avatar
Susan Collier

By miles are amazing

5
Saving so much on my car insurance — and it’s all so easy Reviewed on: 1st August 2019
Brenda Gough's avatar
Brenda Gough

So pleased

5
Recieved various quotes on line,from £.400 to over £500.plus the ridiculous who didn't want to cover me £900 to £2000. As I only drive for 4000 miles a year By miles caught my eye.. Could not be happier.Saved £150 at least. Reviewed on: 1st August 2019
Ken Hubert's avatar
Ken Hubert

Excellent

5
Excellent services kind and friendly staff if there’s a problem they sort it straight away, easy to contact with a response straight away Reviewed on: 1st August 2019
Kelly's avatar
Kelly

Well worth it, reliable and fully comprehensive!

5
Delighted, and very reassured that the mileage, driving time, and parking are notified with the aid monitor provided ! Thank you very much ! Reviewed on: 1st August 2019
Miss Sara John's avatar
Miss Sara John

Recent experience with by miles

4
I have only been with by miles for a short space of time but I find they have been very easy to deal with and I like their policy. I paid a relatively small amount up front and the rest will be by mileage on a monthly basis on a measuring device in my car. As I do very little mileage, this suits me. The chances are my monthly average will be lower than before. This great for me but the advantage for most people is that it encourages you to drive less, where able to which is good for the environment. Reviewed on: 1st August 2019
Neville Jones's avatar
Neville Jones

Miles insurance

5
Simplified my insurance and ensures I don't overpay as I am retired and a relatively low mileage driver. Reviewed on: 1st August 2019
Ronald Smith-Galer's avatar
Ronald Smith-Galer

Very happy customer and glad I choose bymiles

5
I am not heavy car user or don't drive a lot. Every year hunting for cheap car insurer is always nightmare and relatively expensive. Doesn't matter if you drive or parked in driveway, you still need to pay full expensive insurance cost but not anymore I've choice. Thanks to By Miles which gave me the option to pay by miles you drive. This is fantastic idea and I believe it's helping lots of people. By far I am loving the experience with By Miles. Customer service is always helpful and polite. They helped me to sort out my £50 credit issue I was having which was great and i still haven't ran out. The app is fantastic where all your journey history is stored and can see how much you have spend this particular journey. Awaiting for more cool features like direct link to google map and waze and journey estimate cost with current fuel cost. The app even got Car medic function which is basically diagnose your car and alert you if there is any fault/code which need attention and I believe this is very good features to have. And if you click to fault code if any, it will give you all necessary information regarding that code i.e. what is this code and what might cause the code to trigger. Overall, I'm one of the many happy customer and highly recommend anyone to join By Miles. And I hope my fixed cost and per miles cost will go down next year which is more of a saving. :) Thank you By Miles. ***** Reviewed on: 1st August 2019
Santosh Rai's avatar
Santosh Rai

Value for Money

5
I’m so happy I have found ByMiles. It’s so convenient to pay for only what I drive! Cannot recommend this Insurance provider enough!! The customer service is exceptional Well done ByMiles! Reviewed on: 1st August 2019
Samiya 's avatar
Samiya

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