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By Miles: Car Insurance reviews

Name: Car Insurance
Rating: 4.91 (12694 reviews)

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4.89

Based on 12,694 reviews, last reviewed 14th Nov 2024

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

perfect - easy switching vehicles and claiming perfect - easy switching vehicles - easy when made a claim Reviewed on: 11th October 2024

Latest lowest rating:

1

When it comes to report a claim then the nightmare s... When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a c... Read more Reviewed on: 14th November 2024

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car Insurance reviews (12694)

Review of the By Miles, Car Insurance:

Really good.

No issues so far, tracker was easy to install myself. Cheaper insurance km told if you drive under 4k/year. Sharing a code with friends and family can save even more money. Reviewed on: 9th September 2020

Massive hike in costs going into 2nd year

I have raved about ByMiles all through my first year with them; however I'm sorry to say no longer the case. For my first year I was being charged 2.8p per mile driven - this year that figure has risen to 10.4p per mile. This massive rise in charge feels really sneaky and nasty. And, according to the estimates given, if I drove the same mileage this second year (as in my first year) I'd be paying only £10 or so less than the cheapest 'standard' insurance. Reviewed on: 12th April 2023

Price hike

After switching both my wife and I insurance to by miles, I was looking forward to staying a second year. My renewal price has changed from 4.5pence per mile to 18. 9pence per mile. This is in my opinion totally against the ethos of this type of insurance. I don't call that fair usage. Has anyone else had the same hike in price on their renewal.? Reviewed on: 27th February 2023

Cheap price, poor service

I am disappointed with this insurance company, I had no problem taking out the cover and was initially impressed with the glossy website and cheap cover. Thirty days before the auto renewal date of the policy I requested a quote, unfortunately no response. According to the FAQs on the website, it says quotes will be sent 21 days before auto renewal date. Disappointingly I received nothing from ByMiles. I tried calling them but could never get through, I also emailed them several times but no response. At this moment I thought I was fortunate not having to claim for an accident. It is almost impossible to speak to customer services. As I was not able to cancel auto renewal, I was on the assumption my cover will automatically renew. How wrong was I! The day came and my policy was cancelled without prior notice, However this was not clear on the ByMiles app. I eventually received a response after sending several complaints emails. I was told lies that an email was sent to inform that the policy will be cancelled. How ironic that I received all the junk marketing emails from this company but not the important cancellation email. Please don’t gamble your money with this insurance company, who knows what the claim process is like when they ignore you and make up lies. Reviewed on: 23rd February 2023

Insurance Rip off

I had by mile for 1.5 years now , they increase their , compulsory excess each year, now they are quoting from 100 to hiking to 1000+ premium. I had a road traffic accident recently, its been 2 months now , nothing has been settled, there accident claim is very poor , you will have to go through a process of 5 different companies to sorr your repair, I have been chasing up for 2 months, every other day otherwise it would have been months . Please be very careful, comprehensive insurance of By Miles donot give your courtesy car as standard it's subject to availability, if you need a car you will be stuck with no car for months . By miles are broker not an insurance company. They lure you in with small premium and than trap you with offers. If you need a courtesy car ask for extended courtesy car option and pay extra for it . You will be in limbo for months and deal with 5 companies to sort your claim Reviewed on: 31st January 2023

Was Fantastic... Until it wasn't

I think I'm right in saying By Miles have changed their underwriter. So while I was all in with the brand, even inviting family and friends along the way. They said to me a few months ago their policies were being quoted at over £2000, I thought it couldn't be right. Lo and behold, my renewal price goes from £200 upfront + 8p per mile to over £1400 up front + 29p per mile. Shocking, I spoke to the customer care and there was nothing they could do, very disappointing. But as Adele once said - that's it, I quit, I'm moving on Reviewed on: 24th January 2023

rip off

was told the pence per mile would go up by another 0.5p because I was bying a more expensive car. Decided to buy the exact same car, same yr, same model and they then decided to charge me 2p mor eper m ile. Absolute rip off company. Also poor customer service- no body answers the phone. Would not ever recommend these cowboys Reviewed on: 24th January 2023

Highly recommended

By miles car insurance very happy clear app all journeys documented absolutely no problems very happy tracker very easy to install Reviewed on: 16th January 2023

Total rubbish and rip off insurance company

Terrible company terrible customer service. Increases the compulsory excess each renewal of policy without agreement. Never get a reply from them when you have a problem. Also works out more expensive than most insurers. Stay well away Reviewed on: 7th December 2022

Miles tracker faulty

I joined by miles and have been sent the tracker. The tracker seemed faulty as I plugged it in the obd-2 socket it disabled my tyre inflation system, electronic brake system, engine system and car start system meaning the engine would not start to work, the car was dead! The first repair has cost me 1100. I contacted by miles and was asked for the miles tracker serial number. A software update would be given and I should try again. So I tried it again for a 2nd time and same faults again and the car needed a repair again this time it has cost me 350. I had my car repaired for a summary of 1450 and all I received is my insurance refund and an apology. No compensation or refund for the repair costs. Avoid! Reviewed on: 9th November 2022

Really Good insurance company

Save tons of money with this company Reviewed on: 6th November 2022

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