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Rayhan Sulaiman

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Review of the By Miles, Car Insurance:

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Cheap price, poor service

I am disappointed with this insurance company, I had no problem taking out the cover and was initially impressed with the glossy website and cheap cover. Thirty days before the auto renewal date of the policy I requested a quote, unfortunately no response. According to the FAQs on the website, it says quotes will be sent 21 days before auto renewal date. Disappointingly I received nothing from ByMiles. I tried calling them but could never get through, I also emailed them several times but no response. At this moment I thought I was fortunate not having to claim for an accident. It is almost impossible to speak to customer services. As I was not able to cancel auto renewal, I was on the assumption my cover will automatically renew. How wrong was I! The day came and my policy was cancelled without prior notice, However this was not clear on the ByMiles app. I eventually received a response after sending several complaints emails. I was told lies that an email was sent to inform that the policy will be cancelled. How ironic that I received all the junk marketing emails from this company but not the important cancellation email. Please don’t gamble your money with this insurance company, who knows what the claim process is like when they ignore you and make up lies. Reviewed on: 23rd February 2023

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