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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (37452 reviews)

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4.95

Based on 37,452 reviews, last reviewed 3rd Nov 2024

75% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, easy to open an account, excellen... Fantastic service, easy to open an account, excellent customer service. Reviewed on: 3rd November 2024

Latest lowest rating:

1

Avoid if you want reasonable service Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my ... Read more Reviewed on: 12th October 2024

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current Account reviews (37452)

Review of the Chase Bank, Current Account:

Avoid if you want reasonable service

Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my favour and then ignored the ruling for 8 weeks before being forced to follow by FOS. Reviewed on: 12th October 2024

I like the 1% cashback for the current account.

I like the 1% cashback for the current account and the round up facility. Reviewed on: 22nd August 2024

The Best!

The Best! 1% cashback on spending up to £1500, easy access linked saver with market leading rate. Can create numerous savings pots easily to help achieve your goals. App is very well designed and easy to use. Reviewed on: 14th August 2024

home or abroad NO fees, extra charges or surprise

I use the Chase app every day and for everything I have to pay at home and also abroad. It's easy and simple to use it. The support is fantastic 24/7. Chase is my favourite bank now. well done chase. Reviewed on: 14th August 2024

1% cash back is good.

I get 1% cash back on many transactions which is good. There’s also a round up system. That gives 5% interest but it is very small amounts so not significant. Some transactions are denied which can be annoying. Reviewed on: 1st August 2024

Chase gets great reviews, but my experience is woeful

Chase gets great reviews, but my experience has been woeful when I upgraded my phone. The app demanded reauthentication on a new handset. This has failed on multiple occasions, locking me out from my funds. The best the offshore helpdesks could manage was advice to wear a black t-shirt when taking my identification selfie. Still no resolution Reviewed on: 29th July 2024

Rewards are great - now let's make the rest of it great

Getting 1% back on everything is fantastic. But everything else is just a bit.. meh. The app is not bad, but still buggy and odd. The design is poor, they could do a lot more to help us budget and visualise our spending. The bank card itself is glitchy (it is old though so could be fixed), and doesn't get recognised about 10% of the time. And the Chase bank that was once welcoming to new customers and pulling out all the stops to bring them in seems to have put the brakes on that a bit, and not much new to go on. And as an aside, they aren't particularly ethical when it comes to how they invest your money. Chase: let's get back on the right track! Reviewed on: 27th July 2024

I joined Chase last month in June 2024.

I joined Chase last month in June 2024. Since then I have made nearly £10 in cash back within a month, I love their 1% cash back on every purchase I make which makes me more inclined to someday make chase one of main accounts when they introduce credit cards, overdrafts and joint accounts. I have never once had a bad experience with chase. I’m looking forward to spending many more years with chase. Reviewed on: 13th July 2024

Brilliant bank!

Brilliant bank! It’s a real pleasure to use. Customer service is first rate and the services inniffer are so easy to understand and access Reviewed on: 2nd July 2024

Great service.

Great service. The digital experience is top notch. Reviewed on: 24th June 2024

Easy to use

Easy to use app based bank account, with good perks and reliable service. Handy for using abroad, and interesting analysis of spending. Reviewed on: 15th June 2024

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