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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (39515 reviews)

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4.95

Based on 39,515 reviews, last reviewed 7th Feb 2025

10411% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Staff were very helpful Staff were very helpful when I had difficulty setting up my current account and we were able to resolve the issues I was having. Reviewed on: 7th February 2025

Latest lowest rating:

1

Avoid if you want reasonable service Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my ... Read more Reviewed on: 12th October 2024

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current Account reviews (39515)

Review of the Chase Bank, Current Account:

App is clear, efficient and user friendly.

App is clear, efficient and user friendly. Notifications are useful and reassuring. Most positive of all is the reward programme. All of the above will ensure that my vote deservedly goes to Chase Bank. Reviewed on: 14th April 2024

Staff were very helpful

Staff were very helpful when I had difficulty setting up my current account and we were able to resolve the issues I was having. Reviewed on: 7th February 2025

The only account I've not switched recently

I have a few accounts and have switched all of them in the last 18 months, with the exception of Chase. The cashback is good, particularly combined with the sump-up savings, so in every transaction you're getting something back and that builds up over time. At the same time, you have access to a decent savings rate too through the other products. The app is easy to use and whenever I've had to phone up to check something, I've got more or less straight through. Reviewed on: 7th February 2025

Easy to set up service but not cash services

Easy to set up service. But annoying that there are no branches to deposit cash Reviewed on: 7th February 2025

Ideal bank account for control freaks!

With a cash back offer, no commission on overseas spending, and really helpful customer support team make the Chase a stand out option for me. Chase provides such flexibility and gives you a sense of control over your own money. When you are not sure or encounter any problems, which rarely happens, their super friendly and helpful team members are easy to reach with a click of a button. Highly recommended! Reviewed on: 7th February 2025

Brilliant

No issues whatsoever. Great customer service, communication and reasonable interest rates and rewards Reviewed on: 7th February 2025

Very easy and simply to naviage!

Very easy and simply to naviage! It's clear where your money is going and to budget effectively from that information. The clean, clear and concise layout of the app makes the process of banking with Chase very efficient and I would happily recommend them to anyone. Reviewed on: 7th February 2025

Excellent banking company.

Excellent banking company. Absolutely no problems with recommending to family and friends Reviewed on: 7th February 2025

Great experience through the app and good customer s...

Great experience through the app and good customer service when we needed to speak to a person Reviewed on: 7th February 2025

The best digital bank

Happy customer after years with Chase which offers great service ,good cash back,even,interest! Reviewed on: 7th February 2025

Losing the niggles

Generally the operation of accounts does away with all the niggles experienced with those of other (older) banks. For example I can make a future date (scheduled) payment directly from a savings account and not have to remember to manually move funds from savings to current account and then schedule a payment from there. Reviewed on: 7th February 2025

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