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Chase Bank: Current account reviews

4.94
Based on 44,246 reviews, last reviewed 12th Jun 2025
93% decrease in 5 star reviews
in the past 90 days
55% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Great app and account and performance Great app, operating model, easy to do business within and always really responsive and fast. Reviewed on: 12th June 2025
Mark Morfett 's avatar
Mark Morfett

Latest lowest rating:

1

Terrible customer service. Terrible customer service. No follow through. Agents that lie about what they’re doing. False offers of resolution. Close off chats before there’s a r... Read more Reviewed on: 14th May 2025
Daniel T's avatar
Daniel T

About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current account reviews (44246)

Review of the Chase Bank, Current account:

Happy with Chase services so far.

5
Happy with Chase services so far. I think it's the only bank which gives back in return for using their services. Reviewed on: 15th February 2024

Great app and account and performance

5
Great app, operating model, easy to do business within and always really responsive and fast. Reviewed on: 12th June 2025

I’ve been with chase for more than a year now and th...

5
I’ve been with chase for more than a year now and the app is really easy to use. Cash back offer is attractive and the savings pots and the savings pots are a great feature at an interesting rate. Reviewed on: 12th June 2025

I have a current account with the and great service,...

5
I have a current account with the and great service, product and app Reviewed on: 12th June 2025

Ease of use for the app. Excellent customer service.

5
Ease of use for the app. Excellent customer service. When making larger payments by ringing and checking, it is not fraudulent. Reviewed on: 12th June 2025

Easy to apply for and set up Instant payment transfe...

5
Easy to apply for and set up Instant payment transfers and payments in Reviewed on: 12th June 2025

Great all round account

5
Easy to use app. Good rewards (though not as good as before). I particularly like that there are no fees for spending abroad. Linked savings with a boosted rate, and very easy to move between accounts. Reviewed on: 12th June 2025

Excellent customer service every time, the service i...

5
Excellent customer service every time, the service is flawless and the staff are very helpful Reviewed on: 12th June 2025

Reliable online banking

5
If you are searching for a straightforward and reliable way to manage your money and everyday expenses, look no further than Chase Bank. With a user friendly and intuitive online banking app, Chase keeps things simple focusing on what matters most without unnecessary features. Their customer service is responsive and helpful. For travelling abroad , Chase current account and associated debit card are my top choice. Reviewed on: 12th June 2025

Used Chase for a few years now. good app but glitches.

4
Used Chase for a few years now. Use it for spending money more than bills. Understand why they have changed rhe cash back terms but very disappointing as a customer to be so restricted now versus previously. App easy to use but can be a bit glitchy (as others have reported). Like easy ability to set up multiple accounts and super easy to move money between. Reviewed on: 12th June 2025

Great bank.

5
Great bank. Easy to use app. Can increase number of accounts easily. Great savings rate on the savings accounts. Super customer service. Reviewed on: 12th June 2025

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