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Chase Bank: Current Account reviews

View other Chase Bank products
4.95
Based on 43,900 reviews, last reviewed 8th Apr 2025
24572% increase in 5 star reviews
in the past 90 days
3300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very good experience using Chase bank. Very good experience using Chase bank. Does exactly what I need. Has interesting and informative news feeds. Absolutely no complaints with service Reviewed on: 8th April 2025
Shannon C's avatar
Shannon C

Latest lowest rating:

1

Chat function is useless and the app has flaws I am surprised by the amount of positive reviews with this bank as I have had the total opposite. I had a problem with my Chase app not showing locati... Read more Reviewed on: 6th April 2025
Steven's avatar
Steven
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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience. ...

Chase Bank Current Account reviews (43900)

Review of the Chase Bank, Current Account:

Great Account and good rewards had this for 18 month...

5
Great Account and good rewards had this for 18 months now use it for spending account Reviewed on: 15th February 2024
IanM's avatar
IanM

Very good experience using Chase bank.

5
Very good experience using Chase bank. Does exactly what I need. Has interesting and informative news feeds. Absolutely no complaints with service Reviewed on: 8th April 2025
Shannon C's avatar
Shannon C

One of the best online bank.

5
One of the best online bank. Easy to operate with added advantage of use abroad with fair forex rates Reviewed on: 8th April 2025
Tejas 's avatar
Tejas

Chat function is useless and the app has flaws

1
I am surprised by the amount of positive reviews with this bank as I have had the total opposite. I had a problem with my Chase app not showing location details however I was passed around by 'agents' for hours with no intention to direct me to a specialist who could look into this. I am disappointed by the way I was treated and after a complaint I was not provided a solution to the issue and instead said I should contact the Ombudsman. This has put me off Chase for the timebein... Reviewed on: 6th April 2025
Steven's avatar
Steven

Customer service

5
I've had to use their customer service several times and they have been very good each time. Especially when a last minute ID check during buying a car. Reviewed on: 6th April 2025
Jess's avatar
Jess

Difficulty making payments

1
When I had to transfer money to pay bills they would stop the transactions saying they are fraudulent so had to keep calling them up to resolve. I understand that they need to play a role in stopping fraud however my transactions were genuine and I was getting penalised for it. Most staff were helpful but some were not really and refused to assist. I ended up closing the account and going with someone better with no issues. Reviewed on: 5th April 2025
Kris's avatar
Kris

Whenever I have used their live chat service it has...

5
Whenever I have used their live chat service it has been excellent, very quick responses and lots of detail. Not what you usually get these days with all the bots trying to be humans! Reviewed on: 4th April 2025
Abbie's avatar
Abbie

Chase 2025

5
A very simple App to use with loads of great features. I have now earned £500 cashback since I opened my account. Customer service is instant and very responsive. Very impressive bank. Reviewed on: 4th April 2025
Andy H's avatar
Andy H

Simple to operate, easy and reliable.

5
Simple to operate, easy and reliable. Never had a problem Reviewed on: 3rd April 2025
JMM's avatar
JMM

Very easy to use and very good service

5
Very easy to use and very good service Reviewed on: 3rd April 2025
Mick S's avatar
Mick S

A great bank

5
I have been with Chase for a few years now and am very satisfied with the app, the benefits and their staff on live chat are human. Reviewed on: 3rd April 2025
Sue Arnold's avatar
Sue Arnold

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