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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.27 (278 reviews)

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3.03

Based on 278 reviews, last reviewed 17th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't... Read more Reviewed on: 17th April 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (278)

Amazing

I love how easy it is to access the account information and make changes. It makes everything so hassle free and prevents time wasting being on hold on the phone for ages. Reviewed on: 12th August 2022

Fantastic service

Amazing customer service regarding claims. Easy to use online account and access documentation. Reviewed on: 12th August 2022

Terrible phone service and poor communication

I had a car accident and called Churchill to submit a claim, during this process I was hung up on twice with the person I was speaking to. In the end I used another service to pick my car up and submitted the claim online. When it became apparent my car was a write off I waited the time they said for the money to be paid into my account. When this period of time came and went I called churchill (taking close to 45 minutes to speak to someone) and the person I spoke to said it had not been submitted to finance as they did not know who was the owner of the car. This was shocking to me as 1. when I last spoke to someone on the phone they said they had all the information they needed to be able to process the payment 2. if they needed information from me, why did they wait for me to call, why did they not get in contact with me. I also asked for confirmation by email that we had the conversation and that the payment was being processed. I am yet to receive any confirmation. All this is very infuriating at need the money to be able to buy another car, which is essential for me to do my job. I definitely will not be renewing with churchill insurance once I am at the end of my contract. Reviewed on: 8th August 2022

Terrible customer service

When trying to make changes online website continually crashes saying “something went wrong! We are working on this” leaving no option but to call customer services (never respond to emails, even when you directly email the person dealing with your claim) so….. call customer services and wait an eternity just to speak to someone who says they will call you back but never do. Waste of time, won’t be renewing with Churchill. Reviewed on: 6th August 2022

Long waits on phone

I have been trying to talk to Churchill customer service for 3 days cut off twice and when I did get a customer service advisor could not help put me through to another department back on hold again shambles Reviewed on: 25th July 2022

Long Wait Times and Unacceptable Extra Fees

Tried to cancel my policy online but it wasn't allowed. Had to call them to cancel. Waited 38 minutes on hold. Got through and cancelled my policy for a £53.76 admin fee. The total call length with the representative was 2 minutes and 16 seconds. A huge waste of time and money for a simple task. Wouldn't recommend or choose again. Reviewed on: 23rd July 2022

Good online process

Getting a quote that met my wishes was simple Reviewed on: 18th July 2022

Not at fault claim.

Thumped up the rear while stationery awaiting turn onto main road, a no fault claim on an Axa customer, took 16 weeks for them to pay up and then only because I threatened to tell Martin Lewis. That did the trick, paid within the week. Rubbish company, do everything by phone, don't answer emails. Cheap but not straight. Reviewed on: 9th July 2022

Start off cheap on first time you insure with them but ramp up the price year after year afterwards

I have been with Churchill insurance a couple of times now. When you contact to get a quote they give you a good quote just to poach you. If you stay with them for a few years the prices go up year after year. Im no longer with them now and save myself a fortune. I will never use Churchill again for the simple reason they are really direct line who are ludicrously expensive. Do yourself a favour and with another insurance company and save yourself a fortune as I have done. Reviewed on: 6th July 2022

They take the pxxx

I was sent a text review thing. Background: been with Churchill for a few years, happy with prices and service. Due to a bungled change of bank account my insurance was cancelled.... l was unaware, due to admin difficulties with working away. Anyway. Rang them. 45 minutes on hold when I want to pay tgem? Then another two or three sessions on hold after explaining the situation... then hold again.... Below is the feedback I gave but their SMS rejected it. Judge if you like. "Steve" is the guy I tried to buy off.... Churchill wouldn't allow a direct debit and no human could intervene. Computer says no. ‐-------- (My SMS review): The guy I spoke to was really professional. He was let down by the wait times, which led to us going elsewhere. You need more call handlers. A recorded message saying my call is important, and you're doing "everything we can" to take the call, is bullshit. You are having customers hang on a line when they could be doing something else, because you don't want to pay great guys like Steve. Your prices are OK, your insurance is excellent, the few people you employ in customer facing rôles are good but overall you treat those of us who pay you like crap. 40 minutes on hold, three times, when I'm trying to pay you? Fuck off. Employ more Steves. Take the hit on profits. Wankers. Oh yes. Reviewed on: 19th June 2022

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