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Churchill Insurance: Car insurance reviews

3.18
Based on 292 reviews, last reviewed 5th Sep 2025
900% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
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6%
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4%
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31%

Latest highest rating:

4

Sticking with the nodding dog! Been with Churchill 3 years now and although I've not had to claim, they provide a good level of cover for a reasonable price and have been helpful on... Read more Reviewed on: 5th September 2025
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NF

Latest lowest rating:

1

foreign customer call centres foreign call centre could not speak english and lied said they are in uk price on tel 3 times price on internet dont want customers with poor no in... Read more Reviewed on: 5th September 2025
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Mr F

About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (292)

Shocking service for claims

1
I had an accident on 1st November, got the car recovered with emergency assist and alerted churchill straight away. It then took them one week just to get the car recovered to an approved repair garage, and this was after at least ten phone calls to Churchill taking between 20-40mins each due to long wait times and transfer between colleagues. I also had to call the garage and recovery company myself multiple times due to Churchill not giving them the correct information. At one point I was told that my car could not be found. I was told that a courtesy car would only be available once the vehicle had been assessed at the repair garage, however there have been constant delays in getting this sorted, and even now more than a week on I have not had a concrete response as to if and when this will be provided. All this stress on top of having a car accident, as well as trying to juggle working as a doctor in the nhs, needing to travel long distances to and from the hospital at unsocial hours with limited public transport available. I have raised a complaint and will not be recommending churchill to anyone. Reviewed on: 9th November 2022

CEO Penny James Failed to Respond

1
Accident on the 9th October 2022, still waiting for a response from CEO Penny James. No formal decision made by this organisation regarding the car after 4 weeks of me personally chasing for an answer for several weeks. Employees of Churchill informed me of huge delays and failures with internal processes leading to significant delays for many customers. We have had no vehicle or decision for nearly 4 weeks. Churchill Insurance are still taking the monthly direct debit. Even though I have escalated on numerous occasions no one follow up with any solutions . Shocking organisation, they are taking money from us without providing the service promised in the insurance policy in a reasonable time scale. Avoid this organisation and any other part of the group such as , Direct Line insurance, Green Flag etc. Reviewed on: 8th November 2022

A very difficult claims department to deal witj

1
Inconsistent information given during the claims process. More traumatic than the incident. Claims team need more training in customer care Reviewed on: 27th October 2022

Breach of agreement

1
My son has car insurance with Churchill his DD is going through his sisters bank they were meant to take payment today but haven’t we have all the paperwork saying it is all set up and now they’re saying it can’t be done like this and if they haven’t received payment in 3 days they are cancelling the insurance. Surely this is a breach of there agreement. Reviewed on: 14th October 2022

Worst experience ever

1
A drunk driver crashed into our car parked on the road outside our home in the middle of the night. Seven days later we're still without a temp replacement car, have still no information about whether our car is repairable and if not what value are they placing on it if written off. Cant get through to them on the telephone. When I do I 've spoken to someone different EVERY time and had to start from scratch to fill the operator in on our case....we will NEVER go with this company again....awful...avoid at all costs. Reviewed on: 10th October 2022

Flawless

5
Within my year of cover, I had to change address and also cancel my cover early. On every occasion, they surpassed themselves with customer service. Reviewed on: 21st September 2022

Car Insurance

5
Been with churchill for years, since they started and always been happy with the service. Reviewed on: 16th September 2022

good cover

3
I compared cover and although not the cheapest it had the cover I wanted Reviewed on: 15th September 2022

Avoid

1
Avoid like the plague: 1. Claim process is as clear as mud to the point they are deliberately deceiving you. 2. When an accident happens they will hire substandard pick up services and garages. Takes ages to get picked up and repair the car if they bother at all. 3. Getting a courtesy car is like getting blood out a stone. 4. They will drag out returning your no claims discount, all the while claiming they have a crack team of solicitors on when it reality they are doing nothing. Don't expect to see your money for over 6 months. Reviewed on: 10th September 2022

Easy to make claim

3
Had to make a claim previously very easy process and dealt with effectively Reviewed on: 31st August 2022

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