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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.3 (292 reviews)

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3.17

Based on 292 reviews, last reviewed 5th Sep 2025

900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

36%

23%

31%

Latest highest rating:

4

Sticking with the nodding dog! Been with Churchill 3 years now and although I've not had to claim, they provide a good level of cover for a reasonable price and have been helpful on... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

foreign customer call centres foreign call centre could not speak english and lied said they are in uk price on tel 3 times price on internet dont want customers with poor no in... Read more Reviewed on: 5th September 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (292)

scammers! stay away

Stay away from this Company (Churchill / DLG). My claims still haven't been resolved (since 2021). Both accidents were not our fault fault (with proof) and we are basically being ignored by Churchill! They're not responding to our emails, not answering our phone calls. They promised several times to get back to us , but there's always an excuse. Our case has now been submitted to a third party company and Ombudsman! This is from OCT 2021. scammers! STAY AWAY Reviewed on: 22nd February 2023

Misleading information

I took out a car insurance policy which Churchill based on them telling me they would provide my accident dates in the last five years when I told them I couldn't remember. Shortly after, they contacted me to say I didn't give them one accident date. That I must pay the over £100 in a couple of days because I didn't disclosed. I reminded them that I told them I couldn't remember and they said they will provide. I refused to pay and they cancelled my policy. Now I'm having trouble finding insurance less than £3000 and some refusing to insure my car. I'm in a nightmare of no fault of my own. In the meantime, I'm paying finance on my car and cannot afford to insure it. Churchill sent my documents to a few doors from my house and while I was on the phone to them, blind past me to their partner insurance directline who I left the join them. They mislead me and appear questionable to me. They also gave different stories and not transparent, in my opinion. I wish I had the option of not giving any stars. This just goes to show their reputation. Reviewed on: 10th February 2023

No response - no customer service

Long term customer, never claimed before - accident a few weeks ago, and garage says our car's a write-off ... Churchill, however, aren't responding to messages, haven't yet produced the promised courtesy car (paid for in the policy) and have left us high and dry - garage have said they've got several cars there and Churchill aren't communicating with them either - awful, not what we paid for, and no sign of resolution. Reviewed on: 9th February 2023

SHOCKING EXPERIENCE

From the day of the accident nothing but problems, was provided with a courtesy car 5 days after mine was collected, to be taken of me 3 days later as mine was a write off and I’m not covered for a courtesy car if this happens, I have been waiting 4 weeks for a churchill engineer to look at the vehicle as they are behind to decide if it is a write off and still waiting . In the mean time I have no car I have had pay for hire car…The stress this is had on me top of accident and calling the company for weeks on end to get no help, also worrying about school, work hospital appointments. The customer service don’t seem to Know anything and get fobbed off all the time. Still waiting to here about my vehicle a month after the report was done. I wouldn’t give any stars if possible avoid this company!!! Reviewed on: 8th February 2023

Poor customer service

Rubbish customer service. Repeated myself several times, got several different quotes and nobody knew what was going on. One guy even said the customer rep shouldn’t have given the quote that he did and it was himself! And within the same hour. Shockingly bad. Reviewed on: 2nd February 2023

Avoid like the plague

I would give 0 stars but it’s not allowed! Was involved in a collision at the start of December and still waiting for Churchill to come back to me on writing my car off! The garage provided a repair/damage report he week of the accident and Churchill have been unable to have their assessors read this. Having rung customer services multiple times - each time waiting on hold for nearly an hour, I get told a different story as to when the report will be read. Apparently they are short of assessors (Aviva currently turning around in 3 days!!). They refuse to arrange manager call back or pass you through to a manager. The complaints team won’t deal with the complaint until the claim is closed. Quite possibly the worst service all round! I’m sure they’ll come back to this review and ask me to private message them my claim reference to ‘look into’ but nothing will move forward - it’s the same process on their socials - take it offline to avoid the bad press and then don’t do anything useful! Reading other reviews - this seems to have been common practise with them since June/July last year when it comes to managing claims. Reviewed on: 24th January 2023

Crash die to ice ,very scary

Had a crash with my little panda ,caused by black ice on country road during the day ,crashed in high ditch ,bounced off it did a full circle in road and faced opposite side of road .informed Churchill next day as shocked the day it happened ,that was a week ago ,car since been collected to their repair centre 45 miles away ,left with no replacement ,have a job ,child to school ,hospital appointments ,single mum ,still in shock with crash ,I would say minor damage not an expert ,car bumper cracked ,crash bar bent ,number plate unreadable .but over a wk and half later to be told my wee car maybe a write off .waited 40 mins on phone to Churchill and numerous messages to repair company ,just keep bouncing back and forth saying they are waiting for each other .angry ,frustrated . Reviewed on: 11th January 2023

Appalling support

I was in a no fault accident. Turn around period from when garage assesses damage till Churchill engineers would approve works, or write I was told was 22 days, so I'm expecting to hear on Christmas eve and then if it's a write off I lose the hire car imminently, so no opportunity to source replacement car, or find out if it's worth buying back my own car and repairing it etc, especially not over Christmas. I'm a single mum on low income and in a vulnerable situation. I risk spiralling into debt as I won't be able to get to/from work, school without transport. Am gobsmacked that they consider this acceptable and certainly wouldn't recommend them to anyone. Reviewed on: 11th December 2022

Shocking claims service

Within two days of my accident my car was assessed by the garage and I was told would be written off. BUT over two weeks later the engineers still haven’t looked at the report from the garage and I’m without a vehicle. I am allowed a courtesy car if my car is repairable but as it’s likely to be written off I’m not allowed one in the meantime. Informed it could be up to 20 working days before I’m told either way! In the meantime they don’t seem to care what the delay has on my life or my family. Getting to work, childcare for grandchildren, supporting a parent with dementia - it’s all causing immense stress and worry. It’s not the customers’ fault that they don’t have enough staff to deal with their caseload. Dreadful service; avoid like the plague! Reviewed on: 10th December 2022

Ripe Off Cancellation fees

Their cancelation fee is £53.76 - which at the time of purchase I didn't notice. I have today cancelled my policy having sold my car, and the remaining time on the policy is? Exactly £53.76! A rip off. Reviewed on: 11th November 2022

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