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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.07 (300 reviews)

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3.07

Based on 300 reviews, last reviewed 11th May 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

They are very helpful and understanding They are very helpful and understanding Reviewed on: 23rd January 2026

Latest lowest rating:

1

Churchill low value not fit for purpose Pay ins but when something happens you regret using Churchill not fit for purpose not the most expensive middle range company offering poor est and t... Read more Reviewed on: 11th May 2026

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (300)

The worst customer service experience.

I have never exprienced stress and anger as much as I had with this company's service. They charged my family even after we sold the car and after my dad contacted them they cancelled the insurance but then randomly upgraded the account to a premium. Me and my dad contacted them again, spend up to 2 hrs on the phone to cancel the account and organise a refund which the lady on the phone said it will take a week to sort out. The account was cancelled but after a week instead of a refund letter we got a letter for an overdue bill. Next time I contacted them again over the weekend. First day the customer service lady goes over the same conversation but when my questions starts getting harder, she waits until the end of the day then just ghosts me. Second day, same bloody conversation with another bloke. Ends up struggling with basic questions and refuses to answer any question about the refund. At the end he just tell me to get my father on the phone next time and closes the conversation. I gave them all the information they wanted during the exchange and even the case number so they can trace the older conversation quicker. They didnt use the reference number at all. Whats the point in having them then? Just to pose as professionals in front of the public. Bunch of cronies. Reviewed on: 6th August 2023

Easy to use

Fairly priced, easy to use, happy with service Reviewed on: 4th August 2023

No fuss insurance

Offered the best rate on a comparison site. The switch to them was easy. Limited communication meant I can just forget about it and get on with enjoying driving my car Reviewed on: 29th July 2023

Terrible experience

Someone ran into me, my first accident in over 15 years. It's been headache since the start, trying get through on line sat for 40 minutes only to be cut off another 30 minutes on hold. Eventually spoke to some one. But wasn't that simple I had to get my car off the drive so I could take My courtesy car, but told had wait 2 weeks for doneobe to collect it, rang and rang and after phone calls a car transporter collected it. Finally got it back only to find knocking on the side that was hit. Called Churchill who tried to contact the garage but couldn't get through and told me the number and I would have to keep trying to contact them Returned to garage who informed me there was a issue but who would have to wait several days to see if they were willing to pay for the repair. I've contacted Churchill several times even complained but no one has got back to me. Reviewed on: 24th July 2023

Diabolical increase in car insurance premiums

Churchill have given me a price for this year's car insurance..a rise of over 55%. I have read that premiums generally have increased but the average is 22%....still a lot but a bit more affordable. I feel that they are taking an unfair advantage of the cost of living increase and see it as an opportunity to profiteer. I will be shopping around!! Has Churchie a complete disregard for customers and loyalty? YUS! Reviewed on: 20th July 2023

Good so far

Renewal price was reasonable, not had any problems. Reviewed on: 14th July 2023

Paid for insurance on Saturday its now Friday - 5 days delay

Paid for insurance on Saturday its now Friday, my online account doesn't show the policy! they have been trying to get there tech expert to repair this for 5 days now! no updates i just have to constantly call and get fobbed off! Reviewed on: 23rd June 2023

Claim

Churchill has had mu claim for over year they are too slow, Dont listen to you or respect your views Never tell or keep you up date you askfir mgr the will ignore you you complain they will send you letter with final letter after 3mths to right ombudsman they will block your letter to CEO, Worst insurance company in 35 yrs of driving its shame.. Reviewed on: 23rd June 2023

Churchill is money greed

I’ve had my car insurance with Churchill more than two year they keep increasing the price by £234 evan I Ihave not make a single claims or no motoring convictions I’ve got 29 yrs of experience plus 29 yrs no claims bonus they given me 4 yrs discount for the no claims bonus maximum I’m very disappointed their Costomer advisor was very rude! I’ve ask her why is your company keeps increasing the price she replied it’s the underwriter who’s increasing the premium she’s not helpful she just hang up on my call 0 star extremely poor service with no gratitude or Costomer care avoid Churchill money greed!! Reviewed on: 12th June 2023

Worst insurance

Worst insurance I've had. I've been with them for 6 years. 10 days ago my car was wrecked by a van. Churchill does not provide a courtesy car. I need a car to take my daughter to school and go to work. Churchill, based on the photos I sent, states that the car will be written off. The engineers will let me know on July 4, which is a month from now what will happen to my car. Full comprehensive with churchill is a joke. So for about 2 months I won't have a car or money for a car Reviewed on: 7th June 2023

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