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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.3 (292 reviews)

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3.18

Based on 292 reviews, last reviewed 5th Sep 2025

900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

36%

23%

31%

Latest highest rating:

4

Sticking with the nodding dog! Been with Churchill 3 years now and although I've not had to claim, they provide a good level of cover for a reasonable price and have been helpful on... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

foreign customer call centres foreign call centre could not speak english and lied said they are in uk price on tel 3 times price on internet dont want customers with poor no in... Read more Reviewed on: 5th September 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (292)

Terrible company

i had a years car insurance with churchill and when i came up for renewal i got a cheaper quote with an alternative supplier so i decided to cancel and move. Thats when the trouble started, trying to talk to someone here is a nightmare, on hold for hours and then getting cut off so you have to start again, it literally took hours to get through to someone. anyway eventually i did and so i cancelled the policy. and took out insurance with the new provider however a month later Churchill took the full years premium from my credit card without my permission meaning i had to go through the hell of trying to talk to someone again. when i did get through to someone they were rude and told me that i needed to prove i had alternative insurance in place before they would cancel the policy and consider a refund, so i gave them the details of the other policy and then they refused to give a refund until they listened to the call. absolute crooks they have taken my money without my consent and refused to refund me even though i left them because they were too expensive. terrible customer service, AVOID AVOID AVOID! Reviewed on: 22nd August 2022

Do they really want business

Rerun of last year. Renewal quote is £321.85. confused quote, same company £193.00. tried to accept confused quote, the link failed with the message "sorry, this email address is already in use" exactly what happened last year. Tried to call them, after 10 mins of listening to crap music and really irritating guy telling me soon soon,gave up. I'll go somewhere else, anywhwere Reviewed on: 19th August 2022

TERRIBLE SERVICE

They will not answer the phone. I have had car insurance with them for a number of years but I needed to negotiate the insurance price and no one will answer the phone. I have literally spent over two hours on the phone but cannot get an answer. I can get a better price on a price comparison site and that is where I am going. Churchill do not want my business. Reviewed on: 15th August 2022

Expensive

Wanted to charge me double what other companies were charging with 6 years no claims. They were too busy to discuss renewal prices so I cancelled online Reviewed on: 14th August 2022

Amazing

I love how easy it is to access the account information and make changes. It makes everything so hassle free and prevents time wasting being on hold on the phone for ages. Reviewed on: 12th August 2022

Fantastic service

Amazing customer service regarding claims. Easy to use online account and access documentation. Reviewed on: 12th August 2022

Terrible phone service and poor communication

I had a car accident and called Churchill to submit a claim, during this process I was hung up on twice with the person I was speaking to. In the end I used another service to pick my car up and submitted the claim online. When it became apparent my car was a write off I waited the time they said for the money to be paid into my account. When this period of time came and went I called churchill (taking close to 45 minutes to speak to someone) and the person I spoke to said it had not been submitted to finance as they did not know who was the owner of the car. This was shocking to me as 1. when I last spoke to someone on the phone they said they had all the information they needed to be able to process the payment 2. if they needed information from me, why did they wait for me to call, why did they not get in contact with me. I also asked for confirmation by email that we had the conversation and that the payment was being processed. I am yet to receive any confirmation. All this is very infuriating at need the money to be able to buy another car, which is essential for me to do my job. I definitely will not be renewing with churchill insurance once I am at the end of my contract. Reviewed on: 8th August 2022

Terrible customer service

When trying to make changes online website continually crashes saying “something went wrong! We are working on this” leaving no option but to call customer services (never respond to emails, even when you directly email the person dealing with your claim) so….. call customer services and wait an eternity just to speak to someone who says they will call you back but never do. Waste of time, won’t be renewing with Churchill. Reviewed on: 6th August 2022

Long waits on phone

I have been trying to talk to Churchill customer service for 3 days cut off twice and when I did get a customer service advisor could not help put me through to another department back on hold again shambles Reviewed on: 25th July 2022

Long Wait Times and Unacceptable Extra Fees

Tried to cancel my policy online but it wasn't allowed. Had to call them to cancel. Waited 38 minutes on hold. Got through and cancelled my policy for a £53.76 admin fee. The total call length with the representative was 2 minutes and 16 seconds. A huge waste of time and money for a simple task. Wouldn't recommend or choose again. Reviewed on: 23rd July 2022

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