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Review of the Churchill Insurance, Car insurance:

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Avoid like the plague

I would give 0 stars but it’s not allowed! Was involved in a collision at the start of December and still waiting for Churchill to come back to me on writing my car off! The garage provided a repair/damage report he week of the accident and Churchill have been unable to have their assessors read this. Having rung customer services multiple times - each time waiting on hold for nearly an hour, I get told a different story as to when the report will be read. Apparently they are short of assessors (Aviva currently turning around in 3 days!!). They refuse to arrange manager call back or pass you through to a manager. The complaints team won’t deal with the complaint until the claim is closed. Quite possibly the worst service all round! I’m sure they’ll come back to this review and ask me to private message them my claim reference to ‘look into’ but nothing will move forward - it’s the same process on their socials - take it offline to avoid the bad press and then don’t do anything useful! Reading other reviews - this seems to have been common practise with them since June/July last year when it comes to managing claims. Reviewed on: 24th January 2023

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