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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.26 (280 reviews)

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3.11

Based on 280 reviews, last reviewed 4th Aug 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

Very easy to contact people and excellent price too Very easy to contact people and excellent price too Reviewed on: 24th July 2025

Latest lowest rating:

1

Avoid at all costs They lose evidence, don’t call back unless you put in a complaint, drag out claims even if they’re cut and dry. I’ve had one claim with CCTV footage (... Read more Reviewed on: 4th August 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (280)

Charge for everything

They charged me for everything... charging me £53 when my policy was expiring next month, £13 pounds to change an address online. Absolutely ridiculous, especially when I have done the same with my other car (insured with AXA, everything for free)!! Worst insurance ever and I will never go through Churchill again! Reviewed on: 12th April 2021

Average

Hiked price £70 as they all do , so went with AXA Reviewed on: 18th January 2021

Awful

Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I didn’t get it because I was away for work. No phone call or email to chase, or warn that I would be uncovered. I was driving for two weeks without insurance. Very glad I didn’t have an incident in that time. The customer service were appalling and didn’t care. Wouldn’t reinstate the policy either. Avoid this shower of insurance excrement. Reviewed on: 4th December 2020

Car insurance renewal up 31% with no change of circumstance. Simply wrong!

Car insurance renewal up 31% on last year's premium. Nothing has changed apart from non claims up 1 year from 10 to 11 years. I called Churchill about this but the operative could not explain why. Disgraceful when RPI is 1.19% and many of use have not been driving during lockdown etc. so claims must be down. I thought this practice of heavy renewal uplifts that penalise loyalty had stopped - clearly not. Reviewed on: 18th September 2020

Not too bad

Good communications, a little overpriced but good service! Can't complain. Reviewed on: 17th September 2020

great service

not only was it the cheapest quote, but when i phoned up to confirm details, the staff were friendly and efficient. Reviewed on: 16th September 2020

Quick and easy

Renewal was so simple and easy online and very competitive Reviewed on: 15th September 2020

Great value and great customer service

Having only held my licence for a year when I completed a quote with Churchill I was expecting extortionate prices. However, they provided me with a very well priced quote. The process of setting up the policy and speaking to their customer service teams since then has been great. Reviewed on: 11th September 2020

Best insurance

Always offer great loyalty and make you feel wanted Reviewed on: 9th September 2020

Cheaper than renewal

All done online so no contact with customer service, just how I like it Reviewed on: 28th July 2020

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