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Kasia Brookes

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Review of the Churchill Insurance, Car insurance:

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Appalling support

I was in a no fault accident. Turn around period from when garage assesses damage till Churchill engineers would approve works, or write I was told was 22 days, so I'm expecting to hear on Christmas eve and then if it's a write off I lose the hire car imminently, so no opportunity to source replacement car, or find out if it's worth buying back my own car and repairing it etc, especially not over Christmas. I'm a single mum on low income and in a vulnerable situation. I risk spiralling into debt as I won't be able to get to/from work, school without transport. Am gobsmacked that they consider this acceptable and certainly wouldn't recommend them to anyone. Reviewed on: 11th December 2022

Kasia Brookes

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