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Review of the Churchill Insurance, Car insurance:

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Shocking claims service

Within two days of my accident my car was assessed by the garage and I was told would be written off. BUT over two weeks later the engineers still haven’t looked at the report from the garage and I’m without a vehicle. I am allowed a courtesy car if my car is repairable but as it’s likely to be written off I’m not allowed one in the meantime. Informed it could be up to 20 working days before I’m told either way! In the meantime they don’t seem to care what the delay has on my life or my family. Getting to work, childcare for grandchildren, supporting a parent with dementia - it’s all causing immense stress and worry. It’s not the customers’ fault that they don’t have enough staff to deal with their caseload. Dreadful service; avoid like the plague! Reviewed on: 10th December 2022

Theresa

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