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Brian Reeder

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Review of the Churchill Insurance, Car insurance:

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CEO Penny James Failed to Respond

Accident on the 9th October 2022, still waiting for a response from CEO Penny James. No formal decision made by this organisation regarding the car after 4 weeks of me personally chasing for an answer for several weeks. Employees of Churchill informed me of huge delays and failures with internal processes leading to significant delays for many customers. We have had no vehicle or decision for nearly 4 weeks. Churchill Insurance are still taking the monthly direct debit. Even though I have escalated on numerous occasions no one follow up with any solutions . Shocking organisation, they are taking money from us without providing the service promised in the insurance policy in a reasonable time scale. Avoid this organisation and any other part of the group such as , Direct Line insurance, Green Flag etc. Reviewed on: 8th November 2022

Brian Reeder

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