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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.28 (298 reviews)

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3.12

Based on 298 reviews, last reviewed 25th Jan 2026

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

They are very helpful and understanding They are very helpful and understanding Reviewed on: 23rd January 2026

Latest lowest rating:

1

I must to share it. I must to share it. Tried to get a quote and it has been automatically declined. Asked the agent why is that, as I have been driving for 19 years with... Read more Reviewed on: 25th January 2026

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (298)

Worst experince ever

My dad had a minor accident, and was unfortunately covered by this joke of a company. The whole claims proceedure was a fiasco, repeatedly asking for photo's over and over again. They had upsold my dad onto their highest cost cover, with literally every option added. He was supposed to get immediate help in an accident, a courtesy car etc. They gave NONE of this. They lied to him and me, saying only one company did their repairs, based in Romford, London. We live in Newcastle! They gave us numbers for this repair place to book, but they then told my dad it would be late June before they'd even do any repairs. They allowed my Dad to continue driving an unroadworthy car. At my advise we sought out our local Citroen Dealer, who was happy to do the repair under the insurance. On getting the Car booked in we requested our courtesy car, only to now be told my Dad won't get it. Because we weren't using their repairer! They then claim to have repairers in Sunderland and Middlesborough. Chaging thrir story completely. We have the emails from their 'accident repair' company, all based in ROMFORD. And we had asked repeatedly for the car to be repaired locally and were refused outright, told this was their only repairer. They basically did everything they could to get out of repairing the car by making it has difficult as they possibly could. A total disgrace of a company. Never insure with them ever... oh and they also lumped a £650 excess on my Dad too. (He's 83 years old and they exploited this giving him an overpriced policy he did not understand). They never sent him his policy booklet either, in any form. Reviewed on: 23rd May 2022

wasters

dont bother £70.00 to cancel your insure if you got money to waste try them Reviewed on: 6th April 2022

dont waste your time get other quote you will get better deal

£70.00 to cancel my car insurance of no fault of mine 1.45 hours waiting on a call to talk to someone after third party fault give dog a good kick up the back side Reviewed on: 6th April 2022

Negotiated a great deal on renewal

I received my renewal which was about £12 dear than last year. So I went on a comparison site then phoned Churchill. In the end I managed to save over £40 compared with the previous year. Just £176 on a Mercedes SL320 convertible for 12 months. Reviewed on: 12th September 2021

Excellent service

Great customer service, easy to use website, staff always happy to help and good value Reviewed on: 18th August 2021

Shocking call centre agents.

Churchill Direct are terrible. It took three calls to get a recovery truck after my car was in accident. It took a further week for an engineer to visit my car before repairs could begin and the service agents were not great either. Avoid Direct Line or Churchill. Churchill also left my father in law broken down despite his roadside assistance with Churchill for 2.5 hours on a main London motorway. Reviewed on: 18th August 2021

Absolute Scam

Absolute scam, I called up in may to cancel my policy because the car didn't work and I planned on scrapping it. Whoever I spoke to did not do their job. I came back to Churchill with my new car, they didn't mention that I still had a policy open with them. A month later I have two lots of money coming out of my account from them. They won't refund because of their incompetent staff showed no record of cancelling way back in may. Reviewed on: 12th August 2021

Where are my documents?

Payment was taken 20/05/21 but 10 days later I have still not received my policy documents. When I try and call, I only get to speak to some agents who is incapable of doing anything worthwhile. Reviewed on: 29th May 2021

Charge for everything

They charged me for everything... charging me £53 when my policy was expiring next month, £13 pounds to change an address online. Absolutely ridiculous, especially when I have done the same with my other car (insured with AXA, everything for free)!! Worst insurance ever and I will never go through Churchill again! Reviewed on: 12th April 2021

Average

Hiked price £70 as they all do , so went with AXA Reviewed on: 18th January 2021

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