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Laura Douglas

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Review of the Churchill Insurance, Car Insurance:

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Churchill scrapped my car without permission

I have an ongoing claim and car was written off. Churchill gave me a scrap quote and I informed I would get back to them.; I requested a quote if I wanted to retain the car in a later conversation which was sent by email as requested. I received a letter on the 22nd March informing my insurance was suspended on the 16th, when I called they informed they had paid me to retain the car, despite no orders from myself. I explained this was wrong and was told insurance would be reinstated to third party until I had an mot., and I would get a call back. My insurance was not reinstated and I was subsequently stopped by police for no insurance and may get points etc. Currently going through complaints and the first stage as been useless., apparently they only uphold that they should have told me by email they was stealing my car. I appreciate this is probably a rare occurrence but the support and understanding I’ve received from Churchill since they messed up, shows me all I need to know about the company. Reviewed on: 29th March 2023

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