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Churchill Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 3.27 (277 reviews)

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3.05

Based on 277 reviews, last reviewed 18th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

36%

23%

31%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

I WOULD like to highlight my experience with Churchi... I WOULD like to highlight my experience with Churchill insurance A Churchill driver hot my car a nd addicted full liability should be an easy claim ... Read more Reviewed on: 18th February 2025

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About this product

Here at Smart Money People, we collect Churchill car insurance reviews to give you some insight into what you can expect as a Churchill customer.

Churchill was founded in 1989 as one of the UK’s first direct motor insurers. Since then, it has expanded its range of products, now offering a wide variety of insurance policies, from pet insurance to landlord insurance. Churchill offers car and van insurance, as well as specialist policies for young drivers and a telematics policy named DriveSure.

Everyone has different needs when it comes to a car insurance policy. Perhaps you’re happy to pay slightly extra to protect your No Claims Discount? Or maybe you require breakdown cover or legal protection? If you’re looking to save money on your renewal, Churchill’s DriveSure telematics policy may be worth considering. Whatever your needs, check out the Churchill car insurance reviews on Smart Money People to see what existing customers have to say about their policies.

Are you already a Churchill customer? Share your experience, good or bad, with other drivers to help us increase trust and transparency in financial services. Were you satisfied with the level of cover you received for the price of the premium? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Write a Churchill car insurance review on Smart Money People today.

Churchill Insurance Car Insurance reviews (277)

Review of the Churchill Insurance, Car Insurance:

Quote rose over £250 between Compare the Market & Ch...

Quote rose over £250 between Compare the Market & Churchill On 24th October 2024, I was forwarded to Churchill via Compare the Market for car insurance. However once forwarded to the Churchill site; the price jumped by over £250. I then queried this increase via a chat box agent who requested that I send him a screenshot of the Compare the Market quote. I did this but he could not explain the increase and suggested that I phone up and speak to Churchill direct!!! I wasted over an hour with him attempting to take out insurance; but lost faith with Churchill; so went to Aviva via Compare the Market and within 15 minutes took out my car insurance. No hassle with Aviva, price as quoted by Compare the Market. Simples! Reviewed on: 26th October 2024

Very easy to set up a policy, at a competitive...

Very easy to set up a policy, at a competitive price Reviewed on: 23rd August 2024

Y o Y CHURCHILL

I recently was provided a better package by CHURCHILL after research , but was already with CHURCHILL at renewal - customers shouldn't have to re-shop to get a better package - with the same insurer !? Reviewed on: 12th August 2024

On comparison site Churchill were the cheapest by fa...

On comparison site Churchill were the cheapest by far for my needs. Reviewed on: 8th August 2024

Nice company, fair price.

Nice company, fair price. I did the quote in their website, better than the comparison Reviewed on: 8th August 2024

Churchill are always great and very helpful

Churchill are always great and very helpful Reviewed on: 30th July 2024

Easy to purchase but a few kinks

Easy to purchase and great cover options. But making a claim was more complicated that it needed to be. Their approved garages are too far away and they didn’t repair my car properly the first time Reviewed on: 11th July 2024

Changed car details on day of purchasing car.

Changed car details on day of purchasing car. Daughter stopped for no insurance to find that updated details hadn't happened tried to rectify on that day luckily checked the day after and still hadn't been updated. Customer service is a joke not prepared to accept fault was theirs daughter now risks losing her licence and they do not care a bit about it despite it meaning her losing her job! Reviewed on: 11th June 2024

Ease of insurance renewal

I was discussing the renewal of my insurance and was cut off and they called me back which was really useful. Reviewed on: 24th May 2024

Absolutely disgraceful company

Absolutely disgraceful company, verging on fraudulent. Have had my claim for over 6 months, I’ve provided all appropriate details - including a police crime number (which is a complete waste of the Police’s time) - yet the claim is still open. They have now stopped responding to emails and phone calls and I really don’t know what else to do. DO NOT BUY INSURANCE FROM THIS COMPANY. Reviewed on: 14th March 2024

Unfair Practices, Ignored Evidence, UnacceptableService

My experience with Churchill after a non-fault claim has been truly awful, and I will never use them again as a result. From the outset, the process was plagued by delays and confusion, with multiple claim handlers and missed appointments. Their handling of my car valuation was particularly frustrating. Both Churchill and CoPart offered the same incredibly low offer, having first outsourced the initial write-off valuation to CoPart, a salvage auctioneer who profits from lower valuations due to a clear conflict of interest: the lower they set the value, the more money they make. They relied solely on outdated guides, completely ignoring my evidence of advertisements for dozens of similar vehicles (and one or two identical models) for way above what they were offering. Only after an official complaint did it come to light that one of the guides they usually use, AutoTrader, gave them a valuation that was much closer to reality than the other 3 guides. However, they discounted it completely and didn't use it as part of their calculation. Churchill didn't understand my frustration at them ignoring one of their own guides and literally dozens of comparable examples from the market simply because they were higher than what they wanted to give me. Notably, of the guides they use, only AutoTrader allows you to actually purchase a vehicle, and unsurprisingly, it was the only one that matched the reality of prices I see. Furthermore, they conveniently ignored the fact that they didn't discount the lowest valuation as an "outlier," only the highest. Churchill cancelled my policy (that included cover to drive family members' cars) without my consent when it had 6 months remaining. To add insult to injury, even though I had paid annually for 12 months and they had cancelled it against my wishes, they also advised me they would not refund the remaining 6 months' premium! I do not care what they slip into the small print of policy documents; this is just plain unacceptable. After a time-consuming and emotionally draining official complaint, their final offer of a mere £200 did nothing to compensate for the inconvenience or the loss of my beloved car. It barely covered the remaining premium which they refused to refund. Overall, Churchill's unfair practices, lack of communication, and complete disregard for my situation have left me feeling frustrated and unsupported. Reviewed on: 29th February 2024

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