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Churchill Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 3.27 (277 reviews)

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3.04

Based on 277 reviews, last reviewed 18th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

36%

23%

31%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

I WOULD like to highlight my experience with Churchi... I WOULD like to highlight my experience with Churchill insurance A Churchill driver hot my car a nd addicted full liability should be an easy claim ... Read more Reviewed on: 18th February 2025

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About this product

Here at Smart Money People, we collect Churchill car insurance reviews to give you some insight into what you can expect as a Churchill customer.

Churchill was founded in 1989 as one of the UK’s first direct motor insurers. Since then, it has expanded its range of products, now offering a wide variety of insurance policies, from pet insurance to landlord insurance. Churchill offers car and van insurance, as well as specialist policies for young drivers and a tel...

Churchill Insurance Car Insurance reviews (277)

Review of the Churchill Insurance, Car Insurance:

CheekyCharges Campaigner

They have alwaysh elped with breakdown cover and once in theft. They answered all my questions honestly. Reviewed on: 2nd March 2016

Efficient and reliable

When my car was parked and damaged by a third party, Churchill took care of everything. They dealt with the third party and had a curtesy car provided and collected to and from my home address. I no point was I inconvenienced without my car. They were great. Reviewed on: 22nd August 2023

Avoid like the plague

After an accident I waited 7 hours for recovery, not acceptable! Then it gets worse!!! Classed as a write off, no offer of a courtesy vehicle. It is my work vehicle so I need it to earn a living. Accident happened 2nd June, it is now 3 months later and they have no update what so ever. The vehicle is on finance so I have paid out 3 months of payments along with tax & insurance, with no vehicle to earn me a living. I haven’t received a single letter or email with a confirmati... Reviewed on: 22nd August 2023

Good value for money

Came to Churchill after my previous insurance provider upped my premium almost by 80% in a year - note that I've never had a claim.. Churchill almost matched last year's premium for a similar package and sign up was very easy. So far i am happy with them Reviewed on: 22nd August 2023

Smooth Claim Handling

I was rear ended by a van while stationary at a junction. Churchill processed the claim very efficiently, repaired the car promptly and I was very happy with the outcome. The only let down was that recorded the claim incorrectly and my fault which I then had to challenge at a later date Reviewed on: 22nd August 2023

Extortionate Increase

I received my annual renewal and it had increased by 67%. The only change was I was a year older and so was my car! Reviewed on: 22nd August 2023

Low priced, but not transparent

Insuranced priced cheaper than competitors, but had to haggle them down to match. Good level of cover for price. Shame it's not transparent and the haggled price to start with. Reviewed on: 13th August 2023

All good so far...

Been with Churchill for a number of years now, after plenty of research they were in the top insurance companies for hassle free payouts after making a claim. I've not had to make a claim as of yet but wanted to know if that time come it wasn't going to be a huge headache. Staff are friendly and service is good. Reviewed on: 9th August 2023

The worst customer service experience.

I have never exprienced stress and anger as much as I had with this company's service. They charged my family even after we sold the car and after my dad contacted them they cancelled the insurance but then randomly upgraded the account to a premium. Me and my dad contacted them again, spend up to 2 hrs on the phone to cancel the account and organise a refund which the lady on the phone said it will take a week to sort out. The account was cancelled but after a week instead of... Reviewed on: 6th August 2023

Easy to use

Fairly priced, easy to use, happy with service Reviewed on: 4th August 2023

No fuss insurance

Offered the best rate on a comparison site. The switch to them was easy. Limited communication meant I can just forget about it and get on with enjoying driving my car Reviewed on: 29th July 2023

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