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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

Completely let down by Churchills

Churchills don’t even deserve one star. Having had a roof tile dislodged during Storm Dudley I put in a claim for repair. However Churchills just accepted a report from one of their assessors that wear and tear was to blame. The report was based on photographs only; no-one went up on the roof and yet 'nail fatigue' was mentioned as a possible cause. I asked them what was more likely: a tile that has been in situ for years suddenly fails due to wear and tear during a severe storm, or that storm winds might have dislodged it? No answer. Just fobbed off with repeated references to the assessor’s report. My questions and points to them were not even addressed. Just ignored. And my only recourse now is the Financial Ombudsman. This would take months. Churchills know this. I have no option other than to get the roof repaired. They win. Of course. I will not be using this company ever again. The worst kind of insurance experience. Terrible service. Reviewed on: 8th March 2022

Helpful

Fast and efficient deal with you in friendly manner Reviewed on: 10th August 2020

Great value

After using many comparison sites I phoned Churchill. They gave me a much better level of cover at an even lower price than on the comparison site. Reviewed on: 14th July 2020

Fast action!

Had a leaking water pipe in the garden, Churchill arranged everything, Quick and pain free insurance claim Reviewed on: 13th July 2020

Quick to help

Had a leaky roof and had an assessor sent out within 48 hours - he was really helpful and sorted out quickly Reviewed on: 22nd June 2020

Quick and simple

Had a burst water pipe in the garden, gave Churchill a call and they arranged everything. All fixed in hours Reviewed on: 23rd November 2019

Price increase 15% unacceptable.

A price increase of 15% over the previous year with no claims is totally unacceptable. Will be changing supplier next year. Reviewed on: 5th September 2019

Excellent 5* service.

Oh yes, the best . Highly recommended. Easy to get quote and got more cover and service Reviewed on: 5th September 2019

Good to save money.

I am happy to have changed to Churchill and saved money.I hope it turns out to be as good as they say. I am due to change my car insurance soon. Will certainly be going with Churchill. Reviewed on: 4th September 2019

Right cover at the right price.

Found the website easy to use and understand. Reviewed on: 4th September 2019

Great prices and website is clear

Competitive prices and good levels of cover. Highly Recommended to all Reviewed on: 4th September 2019

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