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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

Completely let down by Churchills

Churchills don’t even deserve one star. Having had a roof tile dislodged during Storm Dudley I put in a claim for repair. However Churchills just accepted a report from one of their assessors that wear and tear was to blame. The report was based on photographs only; no-one went up on the roof and yet 'nail fatigue' was mentioned as a possible cause. I asked them what was more likely: a tile that has been in situ for years suddenly fails due to wear and tear during a severe storm, or that storm winds might have dislodged it? No answer. Just fobbed off with repeated references to the assessor’s report. My questions and points to them were not even addressed. Just ignored. And my only recourse now is the Financial Ombudsman. This would take months. Churchills know this. I have no option other than to get the roof repaired. They win. Of course. I will not be using this company ever again. The worst kind of insurance experience. Terrible service. Reviewed on: 8th March 2022

A great service

Churchill’s dealt with my claim in a professional and swift manner. Their customer service team were super Reviewed on: 23rd August 2019

Great service provider.

It was straight forward and easy to complete. It is great value for money. Reviewed on: 22nd August 2019

Good friendly telephone service

I spoke to Jody who was extremely clear and precise and the price Churchill offered was far better than my existing insurance supplier. It was not difficult to choose Churchill Reviewed on: 22nd August 2019

GOOD COVER

GOOD COVER ALLIED WITH A GOOD PRICE Reviewed on: 21st August 2019

Easy to deal with. easy to understand

Policy renewal was very easy. Site recommended. Reviewed on: 21st August 2019

Their call centre staff and friendly, helpful and professional

I enjoyed speaking to Faizel, even though I wanted a lower renewal price and he couldn't do anything. In the past auto renewals had always been too high and I felt they were taking me for granted. The renewal this year was only £2 more, OK that seems fair! Thanks Churchill ;-) Reviewed on: 21st August 2019

Good price as a new customer

Have dealt with Churchill in the past and found them ok to deal with. Returned to them after getting a good home policy quote at a good price as a new customer, easy to use website with plenty of information . Reviewed on: 21st August 2019

Good policy

Good service and price with simple application Reviewed on: 21st August 2019

Home and car insurance

Very helpful customer service. Fantastic explain any problems Reviewed on: 20th August 2019

Superb cover at a reasonable price

Super cover. Excellent customer service. Fair price Reviewed on: 20th August 2019

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