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Co-op Insurance: Car Insurance reviews

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2.35
Based on 74 reviews, last reviewed 26th Feb 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
30%
See only 4 star reviews
5%
See only 3 star reviews
7%
See only 2 star reviews
1%
See only 1 star reviews
57%

Latest highest rating:

5

Great price and customer service My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss! Reviewed on: 26th February 2025
Jed's avatar
Jed

Latest lowest rating:

1

Just rang co-op car insurance to inform them that I... Just rang co-op car insurance to inform them that I now have points on my licence for speeding. Was appalled that I was immediately charged £25 admini... Read more Reviewed on: 21st February 2024
Tosh's avatar
Tosh
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About this product

Are you looking for a new car insurance provider? Here at Smart Money People, we collect Co-op car insurance reviews from genuine customers to give you insight into life as a Co-op policyholder. Make an informed decision about your next provider by checking out our reviews.

Co-op offers a variety of insurance policies, providing cover for home, life, business and, of course, motor. Find policies for cars, vans, electric vehicles and young drivers, with exclusive...

Co-op Insurance Car Insurance reviews (74)

Review of the Co-op Insurance, Car Insurance:

Avoid it...

1
The worst car insurance in the UK !!! I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back. I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis. I am a victim but I can not get m... Reviewed on: 21st June 2019
Anonymous's avatar
Anonymous

Great price and customer service

5
My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss! Reviewed on: 26th February 2025
Jed's avatar
Jed

Good Customer Service

5
Good customer service, although portal a little difficult to navigate. Reviewed on: 4th September 2024
Gin's avatar
Gin

Just rang co-op car insurance to inform them that I...

1
Just rang co-op car insurance to inform them that I now have points on my licence for speeding. Was appalled that I was immediately charged £25 administrative fees. Is this common practice or have I been scammed. I’ll be going elsewhere for my insurance next time. Reviewed on: 21st February 2024
Tosh's avatar
Tosh

Breakdown Policy Issue

1
Bought a car breakdown policy in January but when my vehicle broke down on 11th December and I rang to arrange recovery, no one could find my policy on the system. Spent 4 hours being transferred to various departments and being cut off by customer services teams who either didn't understand the issue or just sounded completely fed up when I spoke to them. Transferred to several departments and given numerous phone numbers to try to verify my policy. Eventually tried the sales t... Reviewed on: 13th December 2023
Sara Reddish's avatar
Sara Reddish

Scam company

1
Demanding pay for autorenewal despite texts and emails to cancel. App cancellation does not work due to popups. Scam company. Avoid Reviewed on: 3rd November 2023
Paul Harris's avatar
Paul Harris

You cannot cancel your auto renewal

1
Last year my car insurance was very reasonable, i am always very cautious of auto renewal so immediately i phoned stating i would like this removed. 1 year later and an email stating it had been renewed (over twice what i actually paid) i phoned Coop on the day of the start of the new policy stating i would not be accepting this to which i was asked who i was now insured with and they actually had the nerve to say i would have to give them my new policy number or i would be subj... Reviewed on: 5th September 2023
pete church's avatar
pete church

Good value and helpful staff

5
Just renewed, price only went up £10 on last year and very competitive. Customer service very helpful when needed. Reviewed on: 26th August 2023
Michael Brady's avatar
Michael Brady

Coop cancelled my insurance without informing me

1
When I had insurance with them, they cancelled my insurance without informing me so I was driving uninsured. They also charged me £50 for the privilege! They said they cancelled it because they needed information from me which they never asked for!! Reviewed on: 25th June 2023
Lisa Garwood's avatar
Lisa Garwood

Total scam

1
Last year £66 a month for for comp and road rescue. now they want to charge me £246.00 a month. No accidents or points. Total scam by Coop Reviewed on: 17th June 2023
joanna maria connor's avatar
joanna maria connor

Co-op Eco insurance

1
Last year's premium £415 This year's £957 9 years no claims, no claims, no points on license etc. Went to Go compare. Saving £450 Reviewed on: 5th June 2023
Gerard's avatar
Gerard

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