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The Co-operative Bank: Business Account reviews

Name: Business Account
Rating: 1.32 (82 reviews)

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1.27

Based on 82 reviews, last reviewed 2nd Mar 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

club and charity account they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online ev... Read more Reviewed on: 31st January 2023

Latest lowest rating:

2

We set up a housing coop and we're lucky enough to r... We set up a housing coop and we're lucky enough to receive a large donation that was however time sensitive. We were members of COOPS UK who put us di... Read more Reviewed on: 2nd March 2025

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About this product

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

The Co-operative Bank Business Account reviews (82)

Review of the The Co-operative Bank, Business Account:

We set up a housing coop and we're lucky enough to r...

We set up a housing coop and we're lucky enough to receive a large donation that was however time sensitive. We were members of COOPS UK who put us directly in touch with the Co-operative Bank regional agent and we were keen to have an ethical account in line with our values. We spent 6 weeks having our emails and phone calls completely ignored. Absolutely useless. So disappointing. Had to go with a high street bank instead. Reviewed on: 2nd March 2025

I should have listened to others and bad reviews!

Painful, setting up a business account has been painful, pure and simple. Way too many hoops to jump through, the need for endless phone calls, and being put on hold, and not once but twice I have to actually print a form out, sign, scan it and email it back. Really? In today's day and age of technology! And that is before I can even access it on my phone. Nowhere does it tell you that you need to do it on a computer first! Crazy! And for it to take a month to change from my last bank, why? Why so long? Surely it is all automated pretty much nowadays? And the endless messages they send to your phone that takes so long to log in and look at. Don't do it people! Stick with one of the young technology hotshots on the scene now that can be set up in minutes... Unbelievable.... Reviewed on: 28th June 2023

Slow and no reason for refusal for fsb account

Gave all details and despite taking a long time refused an account with out given reason. The directors had experian credit scores off 999 can only conclude its was directors age which went against use. Surprising the fsb have anything to do with this lot! Reviewed on: 25th April 2023

It really is as bad as the reviews indicate

I was offered £1000 to transfer my business account from RBS to the Co-op. Big mistake! Had to ring up on at least three occasions when my token was blocked for no obvious reason. Staff helpful if you can actually speak to them after waiting hours on the phone. Learnt my lesson now and leaving. Reviewed on: 25th April 2023

Shockingly awful

I appreciate it is hard to get partnership accounts with banks and I would always prefer a more ethical bank, but the coop business account is awful in almost every way. Online banking is difficult to access, not very user friendly, it takes ages to set up to payees (something you need to do all the time when running a business) and its app is very limited. It takes forever with awful music. The only thing in it's favour is that it is free to use. Reviewed on: 8th April 2023

Dont Do it!

Honestly i persevere for ethical reasons, which is fine on a personal account, but you cannot run a business on this antiquated system - no advance D/d notices. Downloading statements is by week not month (try doing 12 months) you cannot even use the phone app to transfer between the current account and the savings account - ITS SO BAD. Reviewed on: 31st March 2023

club and charity account

they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online even when we go in with a whole load of collection box change. Reviewed on: 31st January 2023

£909.87 missing from our business account.

£909.87 missing from our business account. Staff member working from home and has limited resources. Claims it will take 25 working days to investigate, which is over a month. Manager Colin refuses to come onto the phone from the office. On the phone for over 2h 6min and counting!!! Reviewed on: 5th January 2023

Such a Shame

It's such a shame. I wanted to bank with co-op for ethical reasons but it's just not worth the hassle. Their systems are archaic, inefficient and slow. Customer services is under resourced and have very little power to help with issues as they're restricted by the inefficient systems in place. The simplest of things takes forever, every time you try and contact them you're on hold for ages and very little is resolved. I just don't have the time, they're slowing down the effective running of my business so sadly I will be taking my custom elsewhere. This is my second time trying business banking with co-op, I convinced myself to give them another go and immediately regretted it. Reviewed on: 7th October 2022

Dark ages

I foolishly moved to the Coop for the free business banking, but the app is shockingly bad. Don't try and look for transactions over 1 month old - not in the app. Don't try and set up a new transfer...and when you manage that, don't expect to be able to transfer any money to it for hours / days whilst it is checked. And please, don't try and call the bank unless you are in working hours and have hours to spare. Not been with them a year yet and transferring out to a proper bank. Reviewed on: 3rd September 2022

Utterly useless

If you enjoy waiting on hold for 30 minutes each time you need to contact them because their other methods are useless, this may be the bank for you. Add that to some of the rudest stuff I’ve met and the bad service then overall this was a bank that after years of being with I am no longer. Sadly they are not ethical or intelligent. Reviewed on: 19th August 2022

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