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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.1 (387 reviews)

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4.02

Based on 387 reviews, last reviewed 28th Feb 2025

600% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Nice people always effortlessly efficient always go... Nice people always effortlessly efficient always go there. It’s Reviewed on: 28th February 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (387)

Review of the The Co-operative Bank, Current Account:

Coop bank is Empathy Central

Coop have been very helpful during times of financial hardship and being the victim of coercion Reviewed on: 27th February 2025

Long wait times on phone with no alternative

I've been a coop bank customer for 14 years - their call centre wait times are longer than ever and they offer no other contact channel. I had a payment declined as they suspected fraud - fair enough, but I cant get it approved as the wait times are ridicoulous and there are no other cahnnels. poor customer service Reviewed on: 1st March 2022

Ethical bank

Good bank with excellent customer service that invests your money ethically Reviewed on: 25th February 2022

Professional company

I always find dealing with this company easy and professional. Their staff are helpful and courteous and eager to please. Reviewed on: 20th February 2022

just not good

terrible call waiting times, old fashioned technology and poor customer service Reviewed on: 4th February 2022

Just dreadful banking service

Wait times on the phone of over 30 minutes to speak to customer service, for bank that claims to be "putting customers first", doesn't quite ring true does it? I've had a terrible time with them blocking large transactions (3 times in the last 6 months) for no apparent reason, causing me embarrassment when paying for goods and then having to wait the 30 minutes plus to speak to someone. I will be closing & transferring my account as soon as possible. Avoid. Reviewed on: 4th February 2022

Ethical and easy

The Co-op Bank doesn't invest in fossil fuels, deforestation or other industries that exploit people or planet. It was easy to swap to, has easy to understand terms, good benefits and perks. Reviewed on: 2nd February 2022

Simple and effective

Easily move and managed my accounts in one place! All of my cards are connected and can transfer for business or leisure. So simple but effective Reviewed on: 19th January 2022

Fair and ethical bank

This bank supports charities and espouses ethical positions, which I like. It also pays a very small reward to online banking users. Reviewed on: 17th January 2022

been with them over 25 years

ive always had a great experience with the coop, expecially their customer service. whenever ive had a problem theyve always gone over and above to solve it - especially when i had a fraud incident - stolen money was returned within minutes. Reviewed on: 13th January 2022

Everyday Extra Account

Great value account includes travel insurance and roadside assistance for £15 a month. You can also get cash rewards when you pay out on standing orders. It's easy to manage the account online. Reviewed on: 12th January 2022

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