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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.1 (401 reviews)

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4.00

Based on 401 reviews, last reviewed 15th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

60%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Brutal incompetent bureaucracy at its' worst. Brutal incompetent bureaucracy at its' worst; what has become of the 'Cooperative' bank? After trying to arrange things after a recent bereavement, I ... Read more Reviewed on: 15th October 2025

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (401)

Great customer service

Whether it’s on the phone or in branch the staff are always friendly helpful and knowledgeable. I particularly love their ethical policy Reviewed on: 16th March 2022

Co-op tip top.

They are always friendly when I phone them with a query, very reliable with money transfers. Reviewed on: 10th March 2022

All you need from a bank

Very professional and efficient bank, and you can pay your money into the bank with humans, Everything you can expect from a great bank Reviewed on: 7th March 2022

ethical & charitable bank

This bank cares for the environment and for people Reviewed on: 4th March 2022

Very helpful

Never had any problems with them, always clear and easy communication. Would not consider changing. Reviewed on: 2nd March 2022

Long wait times on phone with no alternative

I've been a coop bank customer for 14 years - their call centre wait times are longer than ever and they offer no other contact channel. I had a payment declined as they suspected fraud - fair enough, but I cant get it approved as the wait times are ridicoulous and there are no other cahnnels. poor customer service Reviewed on: 1st March 2022

Ethical bank

Good bank with excellent customer service that invests your money ethically Reviewed on: 25th February 2022

Professional company

I always find dealing with this company easy and professional. Their staff are helpful and courteous and eager to please. Reviewed on: 20th February 2022

just not good

terrible call waiting times, old fashioned technology and poor customer service Reviewed on: 4th February 2022

Just dreadful banking service

Wait times on the phone of over 30 minutes to speak to customer service, for bank that claims to be "putting customers first", doesn't quite ring true does it? I've had a terrible time with them blocking large transactions (3 times in the last 6 months) for no apparent reason, causing me embarrassment when paying for goods and then having to wait the 30 minutes plus to speak to someone. I will be closing & transferring my account as soon as possible. Avoid. Reviewed on: 4th February 2022

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