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Review of the The Co-operative Bank, Current Account:

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Completely gone to pieces

I have banked with the Co-op for 21 years. They used to be great with a 24/7 call centre, quick response times, very helpful and good service. Over the years it's just got worse and worse. They keep shortening the hours for the call centre. Pretty soon it'll be open for 5 minutes every second Tuesday. You are lucky if you get through in an hour and a half and while some of the staff are still pleasant and helpful, it isn't all of them. They are only interested in feedback for the call centre staff and not at all interested in hearing about issues wrong with their systems and management. After 21 years I'm changing banks because I'm tired of their ever-deteriorating customer service and lack of care. Real pity, I used to sing their praises. Reviewed on: 8th April 2022

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