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The Co-operative Bank: Current account reviews

View other The Co-operative Bank products
4.23
Based on 432 reviews, last reviewed 2nd Sep 2026
64% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
18%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

Had a phone call to sort out some new accounts and Mr. Had a phone call to sort out some new accounts and Mr. Kieran Lancaster, Personal Banker based in Nottingham was very thorough, patient and helpful to... Read more Reviewed on: 2nd September 2026
Koh L's avatar
Koh L

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026
KD's avatar
KD
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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (432)

Simple, effective and a pleasure to deal with.

5
Great customer service when you call them up. Simple effective app. Reviewed on: 14th January 2023
Lee Hobson's avatar
Lee Hobson

Great bank

5
Straightforward account and easy to use app Reviewed on: 14th January 2023
Martin b's avatar
Martin b

Absolute cluster... something

1
This bank couldn't find its own trousers with both its hands. Approach with caution. Reviewed on: 13th January 2023
Richard Shore's avatar
Richard Shore

Ethical provider

5
Reliable provider of ethical products Reviewed on: 13th January 2023
Chris Barnes 's avatar
Chris Barnes

Account that's almost ideal for basic users

4
Good basic account that has recently been upgraded to a clearer layout; only issue that although pending balance can be seen, it is still not yet possible to see the details of such transactions Reviewed on: 10th January 2023
Damon Lee's avatar
Damon Lee

Shocking outdated banking and awful response from call handler in fraud team

1
This bank is shockingly outdated and blaming visa for continuously blocking my card and account . When it is their systems, as other banks are not blocking as frequently as this, I mean after 2 or 3 transactions !! Manager very defensive as soon as she comes on the phone and unable to show any empathy or willingness to solve the issues ! Terrible managerial skills ! I would not recommend using this bank , call system is awful , have to wait for 60 mins at least , and they really do not appear to care ! Moving to another bank as we don’t have to put up with this shocking customer service ! Reviewed on: 6th December 2022
Jo Startupp's avatar
Jo Startupp

Great bank

5
They have green policies and have humanitarian leanings. They also help with food banks. Reviewed on: 13th October 2022
Wendy Mann's avatar
Wendy Mann

Disappointed

2
I have banked with the Co op Bank for many, many years. I have always been proud of 'my' bank for their excellent customer service but since the pandemic, I have experienced nothing but frustration. The last time I tried to contact Customer Services, I waited 30 minutes, was disconnected from the person I finally got to speak to and then had to wait another 30 minutes to speak to someone. The entire process cost me over £6 in call charges. Whenever I use the messaging function, to seek solutions to banking issues, I get a message back to say I need to call Customer Services. I'm exploring options to move to another bank. Reviewed on: 29th September 2022
Karidale's avatar
Karidale

The Ethical Bank

5
A business that stands for everything I believe in. Reviewed on: 27th September 2022
Alexander James Simon's avatar
Alexander James Simon

Friendly helpful go through extra mile

5
Every time I have an issue they are super helpful They have always gone the extra mile to help me unlike other banks Being disabled they have been understanding about talking to people on my behalf when needed. Always a good experience. Reviewed on: 23rd September 2022
CSE's avatar
CSE

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