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K Martin

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Review of the Kroo, Current account:

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Great interest rates

Brilliant to be able to treat current account as a savings account. Just wish they offered a switching service. Reviewed on: 18th March 2024

Review of the The Co-operative Bank, Current Account:

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Dreadful telephone banking

I do most of my banking online or via the app, but when something goes wrong (in this case the Coop losing my ID documents and sending a bank card and PIN to someone else's address!) and your nearest branch is 50 miles away, telephone banking felt like the only option. Was on hold for minimum 25 minutes each time only to get passed around and sometimes cut off. I was promised return phone call that never came. 20 years ago the Coop were brilliant. Now it feels like the service has been scaled down so far it's pretty much non-existent. Sadly I will be switching as soon as I'm able. Reviewed on: 26th March 2022

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