Smart Money People Logo
Go to business site
Share this page
Link copied

The Co-operative Bank: Current account reviews

View other The Co-operative Bank products
4.10
Based on 426 reviews, last reviewed 16th Apr 2026
1900% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
18%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

4

Switched current account to obtain a monetary reward. Switched current account to obtain a monetary reward. So far, so good. Reviewed on: 16th April 2026
Jock's avatar
Jock

Latest lowest rating:

1

Slow and opaque application process Very opaque and slow application process with no updates Reviewed on: 28th March 2026
Ed's avatar
Ed
Read all reviews Write a review

About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

Review The Co-operative Bank: Current account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

The Co-operative Bank Current account reviews (426)

Excellent

5
Good service, and my money is being used ethically. Reviewed on: 22nd February 2023
Alun's avatar
Alun

most helpful when I had financial problems

5
first class bank, really helpful & also very ethical Reviewed on: 22nd February 2023
Roger Pinder's avatar
Roger Pinder

15 Years with Cooperative Bank: A Mixed but Ethical Banking Experience

4
I have been a customer of Cooperative Bank for over 15 years and have been generally satisfied with my current account. The bank's commitment to ethical and sustainable practices aligns with my values, and I appreciate that my money is being used to support positive social and environmental initiatives. The online banking platform is user-friendly and convenient, and I have had no issues with accessing my account or conducting transactions. However, I have found that customer service can be hit or miss, with some representatives being more helpful than others. Additionally, the bank's fees and interest rates are not always the most competitive on the market. Overall, I value my relationship with Cooperative Bank and the impact my banking decisions can have on the world, but I do keep an eye out for better offers from time to time. Reviewed on: 19th February 2023
Steph Beck's avatar
Steph Beck

Excellent bank

4
Coop bank is great, they offer good savings rates, update quickly and customer service is very helpful. However, their online banking and app is a little outdated and there are not as many branches around as other high street banks but otherwise they are very good and feel like a more friendly bank than others. Reviewed on: 8th February 2023
shane's avatar
shane

Most ethical on the high street

5
Staff at the branch are brilliant. Phone lines are horrible, but that's the same with them all Reviewed on: 7th February 2023
Martha Gould's avatar
Martha Gould

Great value account

5
The Everyday Extra account offers great value extras Reviewed on: 6th February 2023
Delia Pemberton's avatar
Delia Pemberton

Great bank

5
A great bank account for anyone Reviewed on: 2nd February 2023
Tracey Garside's avatar
Tracey Garside

Green and easy

5
Co-op Bank has ethical policies including no fossil fuel investments. We don't have branches of any bank in our little town but we are able to do anything we need at the Post Office or online. Reviewed on: 2nd February 2023
Blainalass's avatar
Blainalass

Ethical and Accessible

5
Great all rounder, ethical provider, some small rewards for loyalty and friendly branches Reviewed on: 1st February 2023
kimi's avatar
kimi

Failure to deal with complaints

2
I made a complaint about an international transfer which they messed up (and charged me for). According to their Complaints Policy they respond within 15 working days. It is now 20 working days since I lodged the complaint and they have told me that they have no idea when they will deal with it due to a backlog of complaints. Reviewed on: 26th January 2023
Juliet Hanfling's avatar
Juliet Hanfling

Review The Co-operative Bank: Current account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill