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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.13 (398 reviews)

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4.11

Based on 398 reviews, last reviewed 19th Jun 2025

13% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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The Co-operative Bank Current Account reviews (398)

A responsible bank

Does what a bank should do, and is efficient and helpful to customers Reviewed on: 11th June 2022

Excellent service

Staff are helpful, if you need help. Reviewed on: 8th June 2022

out-dated and slow

I've been with the co-operative for years but they honestly make life harder. They're online banking is slow, they don't update my spending fast enough, transferring money isn't nearly as easy as other banks. When I received a tax rebate cheque I couldn't for the life of me work out how I was meant to deposit the money. other banks you can scan the cheque in but I needed to order a special book from them and go to the post office. I could have gone to one of their branches, but there are so few in London and they close at 4.30 / 5 so I would need to take time off work to visit. Lost of banks operate without branches but it doesn't feel like cooperative bank are equipped to deal with or without them. Honestly feels like they haven't invested in online banking enough and it shows in the every day use. Reviewed on: 11th April 2022

Completely gone to pieces

I have banked with the Co-op for 21 years. They used to be great with a 24/7 call centre, quick response times, very helpful and good service. Over the years it's just got worse and worse. They keep shortening the hours for the call centre. Pretty soon it'll be open for 5 minutes every second Tuesday. You are lucky if you get through in an hour and a half and while some of the staff are still pleasant and helpful, it isn't all of them. They are only interested in feedback for the call centre staff and not at all interested in hearing about issues wrong with their systems and management. After 21 years I'm changing banks because I'm tired of their ever-deteriorating customer service and lack of care. Real pity, I used to sing their praises. Reviewed on: 8th April 2022

All I want to do is order a cheque book

All I want to do is order a cheque book, more than 1 hour on hold then cut off. Plus they charge for the phone call. Still need a cheque book. Reviewed on: 4th April 2022

No frills but competent

No frills but competent bank account with an easy to use online banking interface. What more do you need? Recommended Reviewed on: 4th April 2022

Dreadful telephone banking

I do most of my banking online or via the app, but when something goes wrong (in this case the Coop losing my ID documents and sending a bank card and PIN to someone else's address!) and your nearest branch is 50 miles away, telephone banking felt like the only option. Was on hold for minimum 25 minutes each time only to get passed around and sometimes cut off. I was promised return phone call that never came. 20 years ago the Coop were brilliant. Now it feels like the service has been scaled down so far it's pretty much non-existent. Sadly I will be switching as soon as I'm able. Reviewed on: 26th March 2022

Great customer service

Whether it’s on the phone or in branch the staff are always friendly helpful and knowledgeable. I particularly love their ethical policy Reviewed on: 16th March 2022

Co-op tip top.

They are always friendly when I phone them with a query, very reliable with money transfers. Reviewed on: 10th March 2022

All you need from a bank

Very professional and efficient bank, and you can pay your money into the bank with humans, Everything you can expect from a great bank Reviewed on: 7th March 2022

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