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Claudette

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Review of the The Co-operative Bank, Current Account:

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out-dated and slow

I've been with the co-operative for years but they honestly make life harder. They're online banking is slow, they don't update my spending fast enough, transferring money isn't nearly as easy as other banks. When I received a tax rebate cheque I couldn't for the life of me work out how I was meant to deposit the money. other banks you can scan the cheque in but I needed to order a special book from them and go to the post office. I could have gone to one of their branches, but there are so few in London and they close at 4.30 / 5 so I would need to take time off work to visit. Lost of banks operate without branches but it doesn't feel like cooperative bank are equipped to deal with or without them. Honestly feels like they haven't invested in online banking enough and it shows in the every day use. Reviewed on: 11th April 2022

Review of the Starling Bank, Current Account:

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life-changing

so easy to use - using with my previous bank felt like I was constantly walking uphill through mud. Starling have made everything so easy to use - finally feel like I'm living in the 21st century! They have made saving easier, and the online features are so incredibly up-to-date I'm able to settle debts with my friends in the blink of an eye. I even managed to scan some cheques from HMRC after I was over taxed with just my phone whereas my previous bank I was never able to work out how to deposit them. Could not recommend them to anyone more - totally life-changing. I feel more present in my life and more on to of my finances than ever before. Reviewed on: 11th April 2022

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