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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (380 reviews)

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4.01

Based on 380 reviews, last reviewed 6th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Very good rewards system for an active current account. Very good rewards system for an active current account. The account was easy to set up online and having a couple o direct debits and using the debit ... Read more Reviewed on: 6th February 2025

Latest lowest rating:

2

Not a lot positive about Co-op bank The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and ... Read more Reviewed on: 28th November 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (380)

Review of the The Co-operative Bank, Current Account:

Everyday Extra good account

a good account, even though you pay monthly, I have a cashback on my other current account which goes to pay towards some of the monthly charge, plus you get free travel phone insurance and car recovery Reviewed on: 8th November 2018

Not Sure it Really Knows its Values but Tries

Upgraded online which is very good . Rarely go to a branch bit can pay in @PO Reviewed on: 16th March 2021

App and online banking really useful

I first opened a Co-op Bank Current Account away back in the 70s but moved on to other banks. Recently I opened a new Co-op Bank Current Account online and have been able to manage my account just using their app and online banking, without ever visiting a branch. Reviewed on: 11th March 2021

Great ethos, frustrating security

Website: There is an additional security layer to see your transactions in detail... they send you a number as a text message. I find this frustrating and annoying. Customer service: Great if you phone them needing help. They promptly answer the phone and try hardest to resolve issues. Super friendly. Reviewed on: 4th March 2021

Incredibly ethical, people for purpose centred back

An unrivaled ethical policy, supporting excellent charities Reviewed on: 25th February 2021

Always there, always reliable

I have been with this bank for 54 years and they have always been efficient and trustworthy. On the very odd occasion when things didn't go as they should they were very prompt to put them right. All that and monthly rewards too! Reviewed on: 18th February 2021

NOT THE FUTURE OF BANKING !

Been with the coop bank for 16 years. Nothing to shout about. Changed banks as I had noticed suspicious activity on my account. Coop did reimburse me but I lost my trust in them. They don't operate 24/ 7 anymore, yes I know we have the app. Changed to Starling app fantastic I can lock my account down so no one can use and balances really time. Starling is the future of banking in my opinion Reviewed on: 17th February 2021

Great ethical bank

Great bank with a conscience. Has a strong ethos for investing responsibly and giving back to the community. Customer service is excellent and app is very user friendly. Reviewed on: 17th February 2021

Current account

Been with co op since 2009 absolutely no problems with this bank used my card all over the world also online banking has been great no problems with mobile app I really can’t understand these bad reviews this is a great bank I was a bankrupt coustomer when I opened account they worked with me and guided me through a terrible time in my life I will never leave this bank take no notice of bad reviews this is a great bank Reviewed on: 12th February 2021

Top bank

Great bank with great perks . Lots done for the planet and environment in general Reviewed on: 22nd January 2021

Worst online of any bank I've used, and no longer ethical

I've used probably around 10 online banks for myself, my family and for companies, including the likes of NatWest, HSBC, Barclays, Unity Trust, BBVA, Santander and so on. By some LONG margin, the co-op is the worst of the lot. I was OK with previous (also worst ranking) online because they used to be an ethical bank, and so I put up with its foibles. But they rolled out a new one which is significantly less usable than the last one (on the verge of unusable), which when combined with their severely less ethical credentials means there really is no reason to be with this bank any more. Avoid. Reviewed on: 18th December 2020

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