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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.13 (398 reviews)

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4.11

Based on 398 reviews, last reviewed 19th Jun 2025

13% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (398)

Review of the The Co-operative Bank, Current Account:

Customer service

Can always get help and advice quickly either through online chat or over the phone. Fantastic customer service Reviewed on: 9th February 2020

Great ethical personal banking

I have been with the Co-operative bank for at least 10 years and have always been delighted by their customer services. Nothing too much trouble -a bank that works for the customers Reviewed on: 8th November 2017

Mixrd bag

Good at the basics, including helpful, friendly customer service. And there’s still a commitment to some corporate responsibility, sadly lacking elsewhere. Poor for walk in or face to face advice, as there are so few branches, and of course they’ve made a hash of its investments in recent years Reviewed on: 7th November 2017

Banking with benefits

Really happy with my Coop current account. The on-line banking and phone app are easy to use, and the customer service on the phone is always friendly and helpful. I get Everyday Rewards which is about £5 a month credited to my account just for using the account in a number of ways. The only downside is that my debit card chips seem to stop working now and then which hasn’t happened with other accounts - might just be chance though! Reviewed on: 7th November 2017

Poor App

I use banking apps to keep track of my current account - the coop app only lets me see 2 weeks transactions. It is impossible to compare expenditure to the previous month period. IŠ—Èm moving bank as a result Reviewed on: 7th November 2017

review of coop current account

good service every time I visit probably once a month Reviewed on: 7th November 2017

A Co-operative Company

Friendly people particularly on twitter quick and helpful response. At branch They are efficient and real. Reviewed on: 7th November 2017

Amazing customer service

Friendly advisors that put you at ease straight away with friendly chat and helpful advise finding the product that suits you best Reviewed on: 6th November 2017

A cut above rest

Helpful in branch and over phone. Website is ok Reviewed on: 6th November 2017

great staff

the staff at the coop make all the difference, they are not just stuck behind counters with a face like a cow chewing a wasp they are friendly and helpful Reviewed on: 6th November 2017

Fantastic

Really good bank. Customer Service is of a very high quality. Would definitely recommend. Reviewed on: 6th November 2017

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