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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.13 (398 reviews)

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4.11

Based on 398 reviews, last reviewed 19th Jun 2025

13% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (398)

Review of the The Co-operative Bank, Current Account:

Customer service

Can always get help and advice quickly either through online chat or over the phone. Fantastic customer service Reviewed on: 9th February 2020

Great for students accounts moving to current accounts

They have the best package for student accounts. That I have come across and they do not even advertise it. They are patient enough to give you a year to pay any interest free overdraft back while they change your account to a current. Plus are very understanding in-terms of, if you have any money issues they will just freeze/hold everything until things are okay again. Reviewed on: 11th February 2017

Excellent customer service, not the best online facilities but gradually improving.

I have been with the CO-OP Bank for a number of years and have found them extremely helpful, very professional and a good company to bank with. They have been very understanding regarding overdraft fee's and other bank charges, unlike a number of other banks. Despite the brilliant customer service, the online banking is not the best but improving gradually. Some services can also take a while compared to other banks, for example a cheque takes longer to clear with the CO OP than it does with most other banks. Overall I would give The Co Op four stars because of their excellent customer service, but improvements must be made to the online banking & processing speed. Reviewed on: 10th February 2017

Nice n Easy

The Co-Operative Bank may be one of the smaller companies out there to bank with but with all the usual features and fantastic customer service, I would recommend them to everybody. And they don't hassle or trick you into taking out credit you neither need nor asked for! Reviewed on: 8th February 2017

Coop banking excellent

Good customer service good products avaliable Reviewed on: 6th February 2017

Easy, simple current account with an overdraft facility that doesn't break the bank.

This current account is great, along with the app which makes day to day, simple banking easy. Transferring money between coop accounts is instant and quick. Phone contact is great, you get to speak to a person who is very helpful and knowledgeable Reviewed on: 5th February 2017

HASSLE putting cheques in

Its not easy to pay in cash or cheque - you can post a cheque or use the post office but it takes a long time and is not very convenient. Reviewed on: 4th February 2017

Good service.

Good friendly service everytime we call. Reviewed on: 3rd February 2017

Excellent service and clear information but no local access

I have been banking with The Co-op for around 15 years. I have always found their customer service to be excellent, quick to answer phone calls, efficient and friendly staff and an easy to use mobile app and online banking. The only downfall is the lack of local branches, if you need to add cash to an account the choices are not convenient at all. For some time customers could use Britannia Building Society branches for counter services but this has also ceased. I can use a Post Office to add cheques to my account but not cash. Reviewed on: 31st January 2017

Fantastic Customer Service

Have always had fantastic help when needed, quick and easy to access customer service. Reviewed on: 29th January 2017

Ethical bank with good cyst experience

This is a great bank to work with. Excellent customer service on the phone which is fast and efficient. Also face a great app. The online system is also very effective. Reviewed on: 25th January 2017

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